Ellie Grant
Horndean,Hampshire
Summary
I am a talented Team Leader who is experienced and dedicated to enhancing customer satisfaction as well as company success. I am confident and friendly and communicate well. Because of this I am able to build good relationships with customers, senior management and peers . I am a hardworking team player, who uses my experience and knowledge to support colleagues.
Overview
3
3
years of professional experience
6
6
years of post-secondary education
Work history
Team Leader
Superdrug
Petersfield, Hampshire
07.2024 - Current
- Responsible for the daily running of the store, including opening, closing and cashing up at the end of the shift.
- Supervising and motivating staff to achieve targets and deliver excellent customer service.
- Ensuring Customers receive a high quality shopping experience.
- Resolving customer queries and complaints.
- Overseeing stock replenishment, product displays and promotional set ups.
- Encouraging upselling and promoting Superdrug loyalty programmes and offers.
- Ensuring the store is stocked, clean and tidy.
- Responsible for the store's social media page, promoting products.
- Regular performance meetings with the General and Area Manager.
Sales Assistant
Superdrug
Petersfield, Hampshire
07.2022 - 07.2024
- Providing excellent customer service.
- Helping with customer queries and complaints.
- Stock replenishment, organising product displays and promotional set ups.
- Upselling and promoting Superdrug loyalty programmes and offers.
- Stock replenishment and keeping the store clean and tidy.
- Stock take.
Waitress
The Bird in Hand
Lovedean, Hampshire
03.2022 - 07.2022
- Greeting and seating customers, presenting menus and answering questions about the menu.
- Taking and delivering orders.
- Understanding and recommending items on the menu, ensuring allergies are noted.
- Upselling sides, starters and desserts.
- Maintaining a clean and welcoming environment for customers.
- Providing excellent customer service.
Education
NVQ Level 3 - Theatrical Make Up and Special Effects
Havant and Southdowns College
Waterlooville 09.2022 - 07.2024
GCSEs - Maths (5), English Language/Literature (5,5), Science (4,4), Hairdressing (Merit), Textiles (4)
Horndean Technology College
Horndean, Hampshire 09.2018 - 07.2022
Skills
- Customer Service
- Sales
- Upselling
- Leadership
- Social Media
Affiliations
- Reading
- Socialising
- Holidays / Travel
Timeline
Team Leader
Superdrug
07.2024 - Current
NVQ Level 3 - Theatrical Make Up and Special Effects
Havant and Southdowns College
09.2022 - 07.2024
Sales Assistant
Superdrug
07.2022 - 07.2024
Waitress
The Bird in Hand
03.2022 - 07.2022
GCSEs - Maths (5), English Language/Literature (5,5), Science (4,4), Hairdressing (Merit), Textiles (4)
Horndean Technology College
09.2018 - 07.2022
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