Summary
Overview
Work history
Education
Skills
Languages
Timeline
Generic

Ellie-grace jollands

Swadlincote,Derbyshire

Summary

Dedicated professional with a strong foundation in food service regulation compliance and health and safety standards.

I demonstrate expertise in drink serving techniques, cash handling, and ID verification, ensuring accuracy and efficiency in payments processing. Known for excellent communication skills, sales persuasion, and effective complaint handling. Committed to maintaining high standards of allergen awareness and customer satisfaction while exhibiting patience, tolerance, and flexibility. Aspires to leverage skills in a dynamic environment that values quality service and operational excellence.

Overview

2
2
years of professional experience
8
8
years of post-secondary education

Work history

Front of house team member

Motor sport vision (msv)
Melbourne, Derbyshire
03.2025 - Current
  • Recommended menu items to guests, enhancing their dining experience.
  • Upheld rigorous hygiene standards in all front-of-house areas.
  • Balanced the needs of multiple tables whilst maintaining top-quality customer service.
  • Handled complaints effectively, resulting in increased customer satisfaction.
  • Assisted guests with queries or requests for optimal guest experience.
  • Cooperated closely with other team members to meet and exceed guests' expectations.
  • Used Point of Sale system efficiently, speeding up transactions.
  • Managed queue effectively during peak hours for seamless checkout process.
  • Identified counterfeit notes whilst handling cash, ensuring financial security.
  • Handled high volumes of transactions during holiday seasons efficiently.
  • Enhanced customer satisfaction by promptly addressing issues and concerns.
  • Took initiative in restocking shelves during downtime, enhancing product availability.
  • Maintained a clean and organised bar, enhancing customer satisfaction.
  • Adapted quickly to different situations maintaining efficiency even under pressure.
  • Trained new staff members effectively, ensuring top-notch service standards were maintained.
  • Communicated clearly with kitchen staff for seamless coordination of food orders.
  • Checked identification of customers to ensure legal drinking age compliance.
  • Managed stock levels efficiently, preventing shortage during peak hours.

Hairdressing assistant

Rachel's Hair Design
Burton-on-Trent, Staffordshire
03.2024 - 10.2024
  • Took care in correctly mixing colouring agents to avoid any adverse reactions during application procedures.
  • Improved overall efficiency of salon by keeping all styling stations stocked with essential supplies at all times.
  • Enhanced client satisfaction by providing exceptional hair washing and conditioning services.
  • Aided in achieving sleek finishes by blow-drying clients' hair post-cutting or colouring services.
  • Upheld high standard of hygiene by regularly sanitising tools and workstations.
  • Greeted clients warmly upon arrival, enhancing their overall experience from start to finish.
  • Gowned clients in preparation for salon services.
  • Managed customer bookings, ensuring accurate and detailed appointment records were maintained.
  • Stocked hair products and equipment with excellent merchandising techniques.

Bartender

Peggs bar and street food
Swadlincote, Derbyshire
07.2023 - 12.2023
  • Created an inviting atmosphere through friendly interaction with customers.
  • Demonstrated knowledge of drink recipes for improved customer experience.
  • Handled cash transactions securely minimising risk of theft or fraud.
  • Provided excellent service to customers, resulting in repeat business.
  • Ensured compliance with all health and safety regulations by regular inspections and maintenance checks.
  • Recommended drinks to customers, increasing overall sales.
  • Checked identification of customers to ensure legal drinking age compliance.
  • Learned mixology techniques from experienced bartenders, continuously improving skills and expertise.
  • Kept bar fully stocked at all times to meet customer demands efficiently.
  • Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.

Education

NVQ Level 3 - men and women's hairdressing

Burton and South Derbyshire College
Burton
09.2020 - 06.2023

GCSEs -

granville academy
Swadlincote, Derbyshire
09.2015 - 06.2020

Skills

  • Understand allergen standards
  • Payments processing accuracy
  • Food service regulation compliance
  • Sales persuasion
  • Patience and tolerance
  • Drink serving techniques
  • Health and Safety Compliance
  • Cash handling
  • ID verification
  • Excellent communication
  • Drink mixing
  • Silverware polishing
  • Order taking
  • Complaint handling
  • Telephone etiquette
  • Flexibility

Languages

French
Elementary
Spanish
Beginner

Timeline

Front of house team member

Motor sport vision (msv)
03.2025 - Current

Hairdressing assistant

Rachel's Hair Design
03.2024 - 10.2024

Bartender

Peggs bar and street food
07.2023 - 12.2023

NVQ Level 3 - men and women's hairdressing

Burton and South Derbyshire College
09.2020 - 06.2023

GCSEs -

granville academy
09.2015 - 06.2020

Similar Profiles

Create profile
Ellie-grace jollands