Ellie Goodenough
Gloucester,Gloucestershire
Summary
Flexible Customer Assistant with professional experience delivering outstanding service within high-volume retail environment. Diligently processing deliveries, maintaining optimum stock levels and ensuring exceptional customer care at all times.
I am an extremely friendly and outgoing individual that thrives in social settings and can very easily build relationships with colleagues and with customers.
Dynamic seller focused on delivering highest standards customer service. Thinks critically with can-do attitude for successful retail operations.
Overview
1
1
year of professional experience
Work history
Customer Assistant
Go Outdoors
Gloucester, Gloucestershire
2025.03 - 2026.02
- I spent just under a year gaining retail experience as a customer assistant at Go Outdoors. I learnt a plethora of skills that will support me in future endeavours. I learnt how to engage with customers to build customer relationships. I have learnt how to work efficiently in a team being able to communicate with colleagues as we all work towards a common goal. I have become adapted to the different type of technology that are featured in the retail sector whether it is till work or iPad work looking at VA’s. I have multiple 5
- Reviews on trust pilot regarding my customer service. I have worked in different departments being able to widen my knowledge on different items.
- Operated till systems smoothly, streamlining check-out process for customers.
- Assisted customers with product selection to ensure satisfaction.
- Handled returns and exchanges efficiently maintaining high standards of service amidst challenging situations.
- Handled cash transactions accurately, enhancing trust between business and clientele.
- Managed high-pressure situations with ease, ensuring customer satisfaction during peak hours.
- Communicated daily offers to customers, promoting in-store deals and discounts.
- Increased sales through suggestive selling techniques.
Education
Level 3 Extended Diploma - Sport Studies
Holmleigh Park Sixth Form
Gloucester 9 2023 - 6 2024
GCSE and Level 2 Qualifications - Secondary School
Gloucester Academy
Gloucester 09/2018 - 06/2023
Skills
- Communication - written, vocal, networking
- Building relationships
- Creativity and attention to detail
- Decision making
- Critical Analysis
- Sociable
- Persistent
- Organisation
- Multi-tasking
- Patience and tolerance
- Up-Selling experience
- Restock procedures
- Sales persuasion
- Cash handling
- Customer Service
References
wmeldrum@gloucesteracademy.co.uk, Gloucester Academy, teacher I worked closely with during my time in education, If you wish to seek a character reference, please contact wmeldrum@gloucesteracademy.co.uk (teacher I worked closely with during my time in education)., If you wish to seek a character reference from my last job, please contact
INTERESTS
A member of the football, netball, rounders, and athletics teams throughout secondary school., Member of sixth forms netball team., Listening to a variety of music., Interest in fashion and design.
AWARDS
Duke of Edinburgh Silver Expedition:, Weekend long expedition where me and the other members of my team used a combination of orienteering, communication, and teamwork to travel around the British countryside., Having the opportunity to develop essential life skills that would benefit me later in life.
Other Information
- Throughout my time in secondary school, I coached and taught the younger years physical education and helped prepare them for sporting fixtures whilst also refereeing netball games. This improved my leadership and communication skills which helped to grow my confidence.
- One of my favourite hobbies is writing. I have always had a passion for creative and descriptive writing. I also enjoy baking and cooking for family and friends. Another passion of mine is fashion and design, I love creating designs for different concepts and themes. Additionally, in September this year I will be studying fashion and design at Cheltenham college, this is an amazing opportunity, and I am extremely excited to start this journey.
Affiliations
- Has a large interest in fashion and design.
- Enjoys learning about history and widening their knowledge.
Accomplishments
I have completed my silver Duke of Edinburgh Award where I learned many important skills. During my training I had a leadership role where I coached younger children in many sporting situations.
During my last job I had multiple five star reviews on trust pilot in regards to my customer service.
Timeline
Customer Assistant
Go Outdoors
2025.03 - 2026.02
Level 3 Extended Diploma - Sport Studies
Holmleigh Park Sixth Form
9 2023 - 6 2024
GCSE and Level 2 Qualifications - Secondary School
Gloucester Academy
09/2018 - 06/2023