Summary
Overview
Work History
Education
Skills
Timeline
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Ellie Goddard

Stockport,Greater Manchester

Summary

I believe myself to be a valuable asset to any company. I am willing to learn absolutely everything I can to further my knowledge in any area and learn new things with new experiences.


I am hard working, determined, motivated & confident.

Overview

7
7
years of professional experience

Work History

Renewal Specialist

Vitality
Stockport, Greater Manchester
09.2022 - Current
  • Carried out day-to-day duties accurately and efficiently.
  • Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
  • Successfully delivered on tasks within tight deadlines.
  • Dealt with inbound calls on an inbound dialler, as well as some experience on an outbound line
  • Retention & Credit Control queries, customers looking to cancel plans and looking at options to retain the customer. Dealing with customers who have arrears on their plans and arranging payment arrangements
  • Supporting on Retention Support Admin team with inbound email communication when they were behind on service level during busy periods
  • Managing work loads, open work cases, call back requests, follow up emails
  • Building relationships with customers & financial advisers
  • Speaking to financial advisers and broker consultants via telephone & email with mutual customers & setting arrangements up
  • Dealing with escalations that came in from customers / financial advisers
  • Processing complaints that would come in and explaining the process of how complaints work & expectations
  • Working overtime during out of work hours to help business workload and service levels
  • Supporting colleagues in the business & communicating with other departments
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Offered friendly, efficient customer service and handled challenging situations with ease.
  • Completed duties to deliver on targets with accuracy and efficiency.
  • Completed monthly targets by the business
  • Delivered exceptional customer service by proactively listening to concerns and answering questions.
  • I have won several awards since I have been employed in the company such as, ‘Liberating the Best in Our People’ , ‘Peoples Choice Award’ , ‘Top Performer’ x2, ‘Managers Award’

Lead Generation & Administration

Alpha Energy Direct Limited
Manchester, Greater Manchester
09.2021 - 09.2022
  • In this job I would search through various social media platforms to find information on new & upcoming companies/businesses
  • I would then further investigate using the means of Google and other platforms to gather enough information to file this companies/businesses details into the work system which would then be passed to the sales department who would then contact the potential customer to sign up with our energy providers.
  • I would also use a robotic system for companies house to generate company details, find the relevant information and input into the system for new LTD companies.
  • If a sale is made between the sales team & the customer/company, I would process the sale using systems such as excel & file maker to upload the sale onto the system
  • I would communicate with customers/potential customers via telephone call via our inbound line and assist with the reason for contact, e.g. if they had a miss call/have a complaint/finalise the sale and conclude the contract they have signed up for. An inbound call would always come to me beforehand & I would assist where I could before handing them over to the relevant team.
  • I would assist in filing complaints from customers such as taking their details and the matter at hand, processing the complaint with the relevant team to then get back to the customer to resolve said issues.

Trainee Teaching Assistant

Alexandra Primary School
Stockport, Greater Manchester
05.2021 - 08.2021
  • Working in a primary school with reception children who were aged between 4 and 5 years old. Engaging and working with children as well as helping teachers with jobs.
  • Assisting teachers in creating educational and engaging activities.
  • Assisting teachers monitor playtime activities during break times, closely monitoring activities and promptly intervening when required.
  • Putting up and taking down display boards to prepare for when the school returns for the new school year.
  • Worked with students in small groups and one-to-one to provide additional support & helping to meet the needs and supporting children who were struggling.
  • Supervised and supported children during both group tasks and individual tasks by keeping them engaged and interested in the activity at hand.
  • Helped teachers with work preparations and preparing for the new school year, such as, printing off work sheets and relevant documents, photocopying work, laminating work, slicing work sheets to how they need to be and getting everything set up and prepared.

Cashier/Customer Service

MQ Pizza & Grill, Takeaway
Stockport, Greater Manchester
04.2018 - 05.2021
  • Filed and archived receipts, liquidations and other relevant paperwork.
  • Delivered an excellent customer experience in a very fast paced environment.
  • Assisted in the management of all petty cash floats with accuracy and investigated any discrepancies appropriately.
  • Elevated customer experience by recommending relevant products or promotions at checkout.
  • Provided customers with consistent and delightful service.
  • Always dealt with customers in a helpful manner, and showing positivity.
  • Supported team with training of new staff in cash register systems, food app softwares, telephone calls, in house orders & business processes.
  • Handled cash and customer refunds appropriately, ensuring high levels of accuracy.
  • Communicated confidently with a broad range of people with different skills, at all levels.
  • Tallied cash at the end of each shift and handled discrepancies accordingly to company policies.
  • Maintained the cash register such as changing the ribbons.

Work Experience in a Primary School

Banks Lane Primary School
Stockport, Greater Manchester
02.2020 - 03.2020
  • I spent two weeks at a primary school working with young children.
  • I helped with activities.
  • Cleaning different areas once the children had left.
  • Cleaning up any messes.
  • Keeping a clean and maintained environment for the children to play safely.
  • Worked along with other well experienced employees.
  • Helped children with the reading and literacy skills.
  • Listened to any advice and feedback from those I was working with.

Working Experience with People with Special Needs

Marple College, Choices
Stockport, Greater Manchester
04.2019 - 04.2019
  • I spent a week working with young adults who have special needs.
  • Worked on communication skills.
  • Helped carry out activities.
  • Helped maintain a safe working environment with the pupils and the teachers.
  • Worked alongside highly experienced teachers.

Education

A-Levels - Health and Social Care

Marple College
Stockport
09.2018

GCSEs - Written GCSEs

Stockport High School Mile End
Stockport
09.2016

Skills

  • Works well with others in a team or group setting but can also work well independently
  • Quick thinker and respond positively to feedback as I’m always wanting to expand my knowledge in all areas to better myself
  • Good at solving puzzles and finding an appropriate solution to problems and challenges
  • I can work efficiently and safely
  • Always willing to push and work to the best of my ability that I have to offer
  • Working with people is something that I find enjoyable whether that be colleagues or customers, solving queries and provide adequate products/services
  • Will always bring a smile and positive work ethic and attitude to the workplace
  • Great time management and planning ahead
  • Great customer service skills and communication skills

Timeline

Renewal Specialist

Vitality
09.2022 - Current

Lead Generation & Administration

Alpha Energy Direct Limited
09.2021 - 09.2022

Trainee Teaching Assistant

Alexandra Primary School
05.2021 - 08.2021

Work Experience in a Primary School

Banks Lane Primary School
02.2020 - 03.2020

Working Experience with People with Special Needs

Marple College, Choices
04.2019 - 04.2019

Cashier/Customer Service

MQ Pizza & Grill, Takeaway
04.2018 - 05.2021

A-Levels - Health and Social Care

Marple College

GCSEs - Written GCSEs

Stockport High School Mile End

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