Ellie Glover-McMillen
Belfast,Antrim
Summary
Dedicated professional with extensive sales expertise and exceptional customer service skills. Proven track record in numerical proficiency and product knowledge, ensuring efficient cash handling and store operations. Recognized for enhancing customer satisfaction through patience and effective communication.
Overview
6
6
years of professional experience
2
2
years of post-secondary education
Work history
Housekeeper
David Lloyd's
Belfast, Antrim
2026.02 - Current
- Maintained cleanliness and orderliness of the gym floor for a pleasant workout environment.
- Enhanced gym members' experience through efficient customer service.
- Adhered strictly to health and safety regulations-promoting a safe environment for all users;.
- Responded promptly to any issues or inquiries from gym members, ensuring high-level customer service standards were maintained at all times;.
- Cleaned gym spaces, equipment and machinery with minimal disruption to users.
Bartender
The Travellers Rest
Neilston
2025.01 - 2025.08
- Maintained bar inventory and organization to deliver efficient, responsive service.
- Managed new cocktail training, menus, and recipes within business.
- Led training of new employees and directed daily bar team activities.
- Successfully managed high-volume shifts, serving up to 300 customers without compromising service quality.
- Assisted with stock counting, ordering and replenishing.
- Created customized drink orders aligned with customer preferences, demonstrating operational ownership and skill.
- Developed trend- and request-based mocktails and cocktails for menu offerings.
- Encouraged rapport with regular patrons fostering a loyal customer base.
Waitress
Mourne Seafood
Belfast
2023.06 - 2023.09
- Adapt priorities under pressure while maintaining calm, disciplined task execution daily.
- Provide excellent customer service, supporting smooth, positive customer experiences.
- Build trusted co-worker partnerships to coordinate workstreams and improve teamwork effectiveness.
- Managed order flow with kitchen staff to deliver meals on schedule.
- Handle escalations with empathy, owning negotiations and guiding customers toward compromise.
- Built thorough knowledge of menu items and specials to support customer guidance.
- Welcomed up to 300 patrons per night during assigned shifts and service periods.
Support Staff Member
The Ramp House
Belfast, Antrim
2021.01 - 2022.09
- Manage reception operations, processing payments and responding to phone and in-person inquiries.
- Monitored between 50-100 customers across park, and responded with first aid for user incidents.
- Coordinated onboarding and provided practical guidance to junior staff across park areas.
- Demonstrated excellent customer service with children and their families.
- Managed documentation process ensuring secure and organised storage of important files.
Kitchen Staff Member
The Bay Tree
Hollywood
2020.06 - 2021.08
- Disinfect utensils, plates, and appliances, maintaining reliable hygiene compliance during operations.
- Maintain steady, uninterrupted coordination between front of house and kitchen.
- Managed diverse tasks with consistent diligence across daily responsibilities and deadlines.
- Multi-tasked efficiently to meet strict deadlines.
Education
A Levels - English Literature, Sociology, History
Belfast Metropolitan
BelfastBachelor of Arts Psychology
University of Stirling
Stirling 2022.08 - 2024.06
Skills
- Numerical proficiency
- Product knowledge
- Sales expertise
- Superior customer service skills
- Cash handling experience
- Patience and diplomacy
- Store maintenance
Affiliations
- Writing
- Reading
- Arts and crafts
- Outfit curation
- Digital role-play
References
References available upon request.
Personal Information
Timeline
Housekeeper
David Lloyd's
2026.02 - Current
Bartender
The Travellers Rest
2025.01 - 2025.08
Waitress
Mourne Seafood
2023.06 - 2023.09
Bachelor of Arts Psychology
University of Stirling
2022.08 - 2024.06
Support Staff Member
The Ramp House
2021.01 - 2022.09
Kitchen Staff Member
The Bay Tree
2020.06 - 2021.08
A Levels - English Literature, Sociology, History
Belfast Metropolitan