Ellie Gale
Bolton,Greater Manchester
Summary
I am currently experienced in 4+ years of customer service working in a busy and fast paced industry. I work well under pressure and can maintain a professional attitude. I am looking for work Monday to Friday, where I can develop more professional skills in my career.
Overview
4
4
years of professional experience
Work History
Receptionist
Grosvenor Casinos
Bolton, Greater Manchester
07.2022 - Current
- Greeted visitors warmly, providing a professional first impression of the organisation.
- Welcomed guests and clients warmly, creating a positive first impression.
- Answered and directed incoming calls to relevant staff members using multi-line telephone system.
- Handled incoming telephone calls, accurately taking messages and relaying to personnel for timely communication.
- Maintained clean and orderly reception area, enhancing visitor experience and organisational image.
- Responded to email inquiries promptly, delivering clear and concise information to address queries.
- Handled confidential documents with discretion, following data protection guidelines to safeguard information.
Education
SVQ Level 2 - Level 2 Hairdressing
Bolton College
Bolton01-2026
NVQ Level 2 - Level 2 Hair and Media Makeup
Runshaw College
Leyland01-2021
Skills
- Customer service
- Client relations
- Professional attitude
- Reception administration
- Telephone handling
- Email correspondence
- Data protection
- Friendly customer service
- Trustworthy
Timeline
Receptionist
Grosvenor Casinos
07.2022 - Current
SVQ Level 2 - Level 2 Hairdressing
Bolton College
NVQ Level 2 - Level 2 Hair and Media Makeup
Runshaw College