Ellie Edwards

My role includes a variety of responsibilities:

• Handling customer complaints, resulting in improved customer service ratings.
• Improving guest relations with effective communication and problem-solving skills.
• Handling conflict within the hotel.
• Enhancing team productivity by promoting a positive work environment.
• Recruitment.
• Training new team members.
• Running day to day hotel operations by implementing efficient management strategies.
• Assisting in budget planning to ensure financial stability of the hotel.
• Monitoring inventory levels; ordering supplies as necessary to prevent a loss of efficiency.
• Ensuring regulatory compliance with thorough record keeping and reporting tasks. Including health and safety compliance checks, fire, food etc.
• Directing staff schedules and rosters, optimising workforce efficiency.
• Conducting staff appraisals and evaluations, encouraging continuous improvement and development.
• Enforcing health and safety procedures to prioritise staff and customer wellbeing.
• Developing professional relationships and trust with team meetings, promoting open communication and collaboration.
• Delivering health and safety compliance across hotel departments.
• Delegating duties effectively amongst team members, maximising efficiency of daily operations.
• Coordinating reservations for improved customer satisfaction.
• Managing maintenance tasks, ensuring a clean and hospitable environment for guests.
• Maintaining open lines of communication with other hotels in the chain; sharing best practices and offering support in complex situations.
• Using customer satisfaction survey findings to address improvement areas. This includes highlighting data from our review system and working to improve areas which are highlighted as an issue and resolve them. This can include performance management with the team.
• Attend meetings relating to employee issues and participate as a note taker for meetings.

I worked in a care facility for adults with autism and complex needs, this role was challenging whilst rewarding.

• Administered medication according to schedule, promoting optimal health outcomes.
• Maintained detailed records of patient behaviour changes for healthcare team reference.
• Used excellent communication and interpersonal skills to engage and interact with individuals in need.
• Challenging behaviour requiring me to work well under pressure.
• Assured safety measures were met to prevent falls or accidents.
• Monitored and documented client behaviours, activities and development, aiding appropriate care plan management.
• Helped service users to gain ability to function independently in society.
• Established and maintained working relationships with clients based on trust and non-judgement.
• Adapted support where possible to increase service accessibility.

I left this position due to being hospitalised with COVID 19 and developing some complications.

• Adhered strictly to professional standards, regulations and policies at all times while executing duties.
• Used outstanding communication and interpersonal skills to build positive relationships with clients for exceptional satisfaction ratings.
• Encouraged independence among patients whilst assisting them with tasks.
• Facilitated smooth communication between patients and medical staff, building understanding and trust.
• Administered medication to patients, ensuring proper health management.
• Responded promptly to emergency situations, ensuring safety of all residents.
• Delivered excellent customer service by addressing concerns of patients' families.
• Documented reports on daily observations accurately, helping in keeping track of every resident's progress over time.
• Maintained calm during crisis situations, providing reassurance to both the residents and their families.

• Assisted customers in finding desired items to enhance their shopping experience.
• Built rapport with frequent shoppers to foster loyal customer base.
• Completed restocking swiftly post delivery arrival to ensure immediate product availability.
• Greeted every customer warmly, promoting friendly atmosphere.
• Handled cash register efficiently, ensuring accurate transactions.

• Maintained clean, hygienic salon environment for optimal client comfort.
• Upheld high standard of hygiene by regularly sanitising tools and workstations.
• Facilitated efficient scheduling of appointments using salon software systems.
• Strengthened relationships with clients through friendly conversation during appointments.
• Handled cash transactions professionally, ensuring accurate accounting at the end of each day.