Ellie Dolan
Castlederg,Newcastle upon Tyne
Summary
Energetic professional with highly relevant skills in communication and organisation, coupled with proficiency in Microsoft Office and data management. Proven ability to multitask and prioritise workloads, ensuring smooth and efficient office operations. Aiming to streamline administrative processes and contribute to team productivity.
Overview
9
9
years of professional experience
8
8
years of post-secondary education
Work History
Administrative assistant
El Greco Sauce Innovations
Castlederg , Tyrone
11.2022 - 09.2024
- Coordinated office operations by handling phone inquiries, managing correspondence and supervising office cleanliness.
- Improved customer satisfaction through prompt response to email and phone queries.
- Performed bookkeeping tasks, including invoicing and expense tracking.
- Maintained stock levels to avoid shortages in office supplies.
- Updated company databases by inputting new employee contact information and employment details.
- Initiated purchase orders for office supplies ensuring cost-effective procurement.
- Handled sensitive information discreetly maintaining high level confidentiality at all times.
- Interacted professionally with clients providing excellent service at all times.
- Supported staff with administrative needs for photocopying, faxing and filing.
Assistant restaurant manager
El Greco
Castlederg , Tyrone
07.2016 - 11.2022
- Maintained high standards of customer service by handling complaints professionally.
- Supervised staff during busy periods for smooth operations.
- Trained new starters, ensuring consistency in service delivery.
- Implemented hygiene regulations to maintain a clean and safe environment.
- Handled cash transactions accurately and responsibly.
- Coordinated table reservations, minimising waiting times for customers.
- Communicated effectively with kitchen staff to ensure timely meal preparation.
- Fostered team spirit amongst the staff, promoting a positive work culture.
- Scheduled employee shifts fairly and efficiently, reducing conflicts and last-minute changes.
- Resolved any issues between the kitchen and floor staff swiftly; resulting in harmony within the team.
- Ensured adherence to legal guidelines set out by licensing authorities for responsible operation.
- Organised special events and functions, including receptions, parties and corporate lunches.
Student environmental health officer
Derry City and Strabane District Council
Strabane/Derry, Derry City and Strabane
10.2017 - 04.2018
- Improved local environmental standards by conducting regular inspections.
- Conducted risk assessments for effective management of environmental health hazards.
- Collaborated with other professionals to develop effective environmental policies.
- Provided guidance on waste management strategies, resulting in a cleaner environment.
- Investigated complaints regarding food safety, leading to improved restaurant hygiene practices.
- Enforced legislation related to environmental health, ensuring compliance from businesses and individuals.
- Prepared detailed reports on findings from inspections for informed decision making by authorities.
- Negotiated with violators to ensure they comply with regulations, preventing further breaches.
- Assessed workplace risks, educating workers on related laws and regulations.
Hairdressing assistant
Cabello
Castlederg, Tyrone
05.2015 - 09.2015
- Enhanced client satisfaction by providing exceptional hair washing and conditioning services.
- Maintained clean, hygienic salon environment for optimal client comfort.
- Strengthened relationships with clients through friendly conversation during appointments.
- Facilitated efficient scheduling of appointments using salon software systems.
- Upheld high standard of hygiene by regularly sanitising tools and workstations.
- Improved overall efficiency of salon by keeping all styling stations stocked with essential supplies at all times.
- Greeted clients warmly upon arrival, enhancing their overall experience from start to finish.
- Contributed to positive team atmosphere through open communication and collaboration.
Education
GCSEs -
Loreto Grammar School
Omagh 09.2011 - 09.2013
A-Levels -
Loreto Grammar School
Omagh 09.2013 - 09.2015
Bachelor of Science - Environmental Health with DPP
Ulster University Jordanstown
Belfast 09.2015 - 03.2019
Skills
- Microsoft office proficiency
- Email management
- Calendar scheduling
- Customer service excellence
- Invoicing and billing experience
- Critical thinking capacity
- Health and safety adherence
- Document management
- Postal handling
- Photocopying expertise
- Time management
- Record keeping
- Organisational skills
Timeline
Administrative assistant
El Greco Sauce Innovations
11.2022 - 09.2024
Student environmental health officer
Derry City and Strabane District Council
10.2017 - 04.2018
Assistant restaurant manager
El Greco
07.2016 - 11.2022
Bachelor of Science - Environmental Health with DPP
Ulster University Jordanstown
09.2015 - 03.2019
Hairdressing assistant
Cabello
05.2015 - 09.2015
A-Levels -
Loreto Grammar School
09.2013 - 09.2015
GCSEs -
Loreto Grammar School
09.2011 - 09.2013
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