Ellie Delamain

Currently managing a number of London properties including Landsec's first net zero development, The Forge and a mix used asset of commercial, retail and residential.

Responsibilities include:

• Setting and managing multiple service charge budgets equating to £4m
• Led on the defect liability period following practical completion of The Forge
• Assisted with the acquisition of Regent’s Quarter, and led on the handover to the Development team
• Hands on approach with the customers to ensure their
  needs are met and to further strengthen the relationship
• Work in partnership with the Portfolio team by contributing to the property's strategy, and ensure that this aligns with the financial and commercial objectives
• Work with relevant stakeholders to ensure that my assigned properties are operating at maximum efficiency which will assist with reaching the business 2040 net zero goal
• Conduct weekly team meetings to motivate the service partner's, address concerns, plan improvements and evaluate progress toward goals
• Manage the process for new customers moving into and
  out of properties
• Collaborate with customers to provide an inspiring environment to incentivise employees in to the workplace
• Ensure all compliance with statutory requirements and Landsec standards are met

Managed 24 Southwark Bridge, and assisted the Workplace Manager at a trophy asset, One New Change.

Responsibilities included:

• Set and managed the service charge budget
• Proactively engaged with the customers to ensure their requirements are met
• Project managed a landlord £10m project to improve the end of use facilities for customers
• Managed building operations across multiple properties within the London portfolio
• Worked closely with the portfolio team and agents to support the leasing strategy
• Maintained positive relationships with internal and external customers
• Managed the public realm including operations for all commercial partnership events
• Cordinated the process for new customers moving into and out of properties Support and project managed deadlines using relevant systems
• Gauged customer satisfaction by creating surveys via SurveyMonkey and presenting the results to the customers
• Monitored compliance information both environmental & H&S
• Accountable for managing the office hub in the City
• Covered the Workplace Manager's annual leave

• Collated and analysed sales data, communicating areas of growth and risk to all stakeholders
• Supported the communication London wide of commercial information including occupancy costs, footfall and trend information
• Hosted quarterly meetings with the retailers
• Collaboratively worked with the estate teams to ensure the delivery of excellent customer service
• Assisted the Retail Operations Manager and Technical Manager in delivering retailer compliance with regulations and lease covenants
• Worked in partnership with local business’s including charities and the CoFL police
• Worked closely with the Marketing Team to support the stores and deliver respective information

As part of my apprenticeship, I rotated around various departments of the business, these included; Health Safety and Security, Asset Management, Development, Sustainability, Finance and Marketing. I then completed six months at multiple shopping centres, including Bluewater. The final leg of my apprenticeship ended with a six- month placement in the Property Services team.