Summary
Overview
Work history
Education
Skills
Custom
Affiliations
Timeline
Generic

Ellie Davey

Cliffe,Kent

Summary

Dedicated customer service professional with a proven track record in delivering outstanding support through live chat and email correspondence. Demonstrates exceptional communication skills and a results-driven approach, consistently going the extra mile to resolve issues and confirm root causes. Skilled in handling objections, staff education and training, and multitasking, with a commitment to providing the best help needed. Career goals include further enhancing customer service strategies to improve client satisfaction and operational efficiency. I am also looking to try a new experience and learn some new skills along the way.

Overview

7
7
years of professional experience

Work history

Customer Service Agent

Hood Group
04.2023 - Current
  • Oversaw customer account inquiries, accurately providing information to resolve service complaints and guarantee customer satisfaction.
  • Managed inbound calls in a call centre environment, efficiently resolving customer queries and complaints.
  • Trained new customer service agents, sharing best practices and company policies to ensure high-quality service standards.
  • Input customer information, call notes and personal data onto internal database.
  • Established warm and friendly rapport whilst interacting with customers by phone, email and on live chat.

Nursery teacher

Serendipity Nursery
05.2021 - 11.2022
  • Documented children learning journeys, reporting progress to parents on a weekly basis.
  • Monitored and tracked development through different tasks
  • Managed classroom behaviour effectively, employing positive reinforcement and conflict resolution techniques.
  • Engaged children in original stories, interactive learning activities and exciting games, increasing enjoyment and learning development.
  • Conducted regular assessments to evaluate child progress, identifying areas for improvement and achievement.
  • Participated in staff meetings and professional development workshops, contributing to the enhancement of teaching practices.
  • Prepared and maintained detailed records, including attendance, development assessments, and incident reports.

Sales Assistant

Tkmaxx
09.2018 - 04.2021
  • Provided helpful, attentive sales support to generate positive customer feedback.
  • Performed closing duties such as cleaning windows and floors, securing shop premises and cashing-up tills.
  • Processed cash and card payments during busy shopping periods to minimise customer waiting times.
  • Delivered exceptional customer service, resolving issues to ensure customer loyalty and repeat business.
  • Assisted customers in locating products and provided detailed information to enhance shopping experience.

Education

GCSEs -

The James Hornsby School
Basildon, ESS

A-Levels - Level 2 Childcare

Online learning college

Skills

  • Handling objections
  • Results-driven
  • Proving the best help needed
  • Looking further into issues to confirm the root cause
  • Going the extra mile to provide help
  • Excellent communication skills
  • Live chat support
  • Outstanding customer service
  • Staff education and training
  • Multitasking capabilities
  • Live chat handling
  • Efficient typing speed
  • Email correspondence

Custom

  • I enjoy baking in my spare time as I took Catering for one of my GCSE's and it has always been a passion of mine.
  • I also like watching different films and TV shows with my family and friends.
  • I love reading: especially Harry Potter.

Affiliations

  • I enjoy going on walks with my dogs through the weeks and getting out in the open air.

Timeline

Customer Service Agent

Hood Group
04.2023 - Current

Nursery teacher

Serendipity Nursery
05.2021 - 11.2022

Sales Assistant

Tkmaxx
09.2018 - 04.2021

GCSEs -

The James Hornsby School

A-Levels - Level 2 Childcare

Online learning college

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Ellie Davey