Dynamic and adaptable professional with a strong foundation in customer service and multilingual communication. Demonstrates exceptional skills in staff training, time management, and multitasking, ensuring efficient operations and enhanced client satisfaction. Known for attention to detail and effective up-selling strategies, contributing to increased revenue. Committed to leveraging communication skills to foster positive client relationships and drive business success. Motivated customer service team member eager to streamline operating procedures to maximise team efficiency and customer satisfaction. Specialises in quality, speed and performance improvements.
Customer-focused professional with background in retail and customer service. Committed to enhancing customer satisfaction by providing exceptional, personalised support. Utilises strong communication and problem-solving skills to resolve issues and foster loyalty.
Maintained high standards of service in a fast-paced café environment during peak hours.
Demonstrated proficiency in all café areas, including kitchen, coffee bar, and tills.
Communicated effectively with customers and staff to ensure smooth operations.
Delivered outstanding customer service consistently.
Completed additional training as master barista to enhance expertise.
Delivered exceptional customer service while serving food and drink.
Managed stock takes, ordering, cashing up, and key holding responsibilities.
Conducted thorough cleaning and sanitisation of venue, guaranteeing exceptional hygiene levels.
Controlled a loud, busy environment during lone working shifts.
Demonstrated proficiency in operating coffee machines during peak kitchen shifts.
Conducted stock taking to ensure availability of necessary supplies for daily operations.
Applied knowledge in beverage preparation, specialising in coffee making.