Ellie Cutmore
Chester-le-Street,Durham
Summary
Dynamic and adaptable professional with a strong foundation in customer service and multilingual communication. Demonstrates exceptional skills in staff training, time management, and multitasking, ensuring efficient operations and enhanced client satisfaction. Known for attention to detail and effective up-selling strategies, contributing to increased revenue. Committed to leveraging communication skills to foster positive client relationships and drive business success. Motivated customer service team member eager to streamline operating procedures to maximise team efficiency and customer satisfaction. Specialises in quality, speed and performance improvements.
Customer-focused professional with background in retail and customer service. Committed to enhancing customer satisfaction by providing exceptional, personalised support. Utilises strong communication and problem-solving skills to resolve issues and foster loyalty.
Overview
2
2
years of professional experience
Work history
Foods Customer Assistant
Marks and Spencer
Pity Me, Durham
07.2024 - Current
Maintained high standards of service in a fast-paced café environment during peak hours.
Demonstrated proficiency in all café areas, including kitchen, coffee bar, and tills.
Communicated effectively with customers and staff to ensure smooth operations.
Delivered outstanding customer service consistently.
Completed additional training as master barista to enhance expertise.
- Trained new staff members on café operations to uphold service quality.
Bar staff member
Queens Head Pub
Pity Me, Durham
08.2023 - 06.2024
Delivered exceptional customer service while serving food and drink.
Managed stock takes, ordering, cashing up, and key holding responsibilities.
Conducted thorough cleaning and sanitisation of venue, guaranteeing exceptional hygiene levels.
Controlled a loud, busy environment during lone working shifts.
Barista
Cafe Etch
Middlesbrough, Middlesbrough
02.2023 - 08.2023
Demonstrated proficiency in operating coffee machines during peak kitchen shifts.
Conducted stock taking to ensure availability of necessary supplies for daily operations.
Applied knowledge in beverage preparation, specialising in coffee making.
Education
Master of Arts - Arts Practice
The Northern School of Art
Hartlepool 09/2023 - 09/2024
Bachelor of Arts - Fine Art
The Northern School of Art
Hartlepool 09/2020 - 05/2023
Skills
- Customer service
- Staff training
- Time management
- Communication skills
- Multitasking
- Adaptability
- Attention to detail
- Up-Selling experience
- Multilingual communication
References
References available upon request.
Timeline
Foods Customer Assistant
Marks and Spencer
07.2024 - Current
Bar staff member
Queens Head Pub
08.2023 - 06.2024
Barista
Cafe Etch
02.2023 - 08.2023
Master of Arts - Arts Practice
The Northern School of Art
09/2023 - 09/2024
Bachelor of Arts - Fine Art
The Northern School of Art
09/2020 - 05/2023
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