Summary
Overview
Work history
Education
Skills
References
Timeline
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Ellie Cutmore

Chester-le-Street,Durham

Summary

Dynamic and adaptable professional with a strong foundation in customer service and multilingual communication. Demonstrates exceptional skills in staff training, time management, and multitasking, ensuring efficient operations and enhanced client satisfaction. Known for attention to detail and effective up-selling strategies, contributing to increased revenue. Committed to leveraging communication skills to foster positive client relationships and drive business success. Motivated customer service team member eager to streamline operating procedures to maximise team efficiency and customer satisfaction. Specialises in quality, speed and performance improvements.

Customer-focused professional with background in retail and customer service. Committed to enhancing customer satisfaction by providing exceptional, personalised support. Utilises strong communication and problem-solving skills to resolve issues and foster loyalty.

Overview

2
2
years of professional experience

Work history

Foods Customer Assistant

Marks and Spencer
Pity Me, Durham
07.2024 - Current

Maintained high standards of service in a fast-paced café environment during peak hours.

Demonstrated proficiency in all café areas, including kitchen, coffee bar, and tills.

Communicated effectively with customers and staff to ensure smooth operations.

Delivered outstanding customer service consistently.

Completed additional training as master barista to enhance expertise.


  • Trained new staff members on café operations to uphold service quality.

Bar staff member

Queens Head Pub
Pity Me, Durham
08.2023 - 06.2024

Delivered exceptional customer service while serving food and drink.

Managed stock takes, ordering, cashing up, and key holding responsibilities.

Conducted thorough cleaning and sanitisation of venue, guaranteeing exceptional hygiene levels.

Controlled a loud, busy environment during lone working shifts.

Barista

Cafe Etch
Middlesbrough, Middlesbrough
02.2023 - 08.2023

Demonstrated proficiency in operating coffee machines during peak kitchen shifts.

Conducted stock taking to ensure availability of necessary supplies for daily operations.

Applied knowledge in beverage preparation, specialising in coffee making.

Education

Master of Arts - Arts Practice

The Northern School of Art
Hartlepool
09/2023 - 09/2024

Bachelor of Arts - Fine Art

The Northern School of Art
Hartlepool
09/2020 - 05/2023

Skills

  • Customer service
  • Staff training
  • Time management
  • Communication skills
  • Multitasking
  • Adaptability
  • Attention to detail
  • Up-Selling experience
  • Multilingual communication

References

References available upon request.

Timeline

Foods Customer Assistant

Marks and Spencer
07.2024 - Current

Bar staff member

Queens Head Pub
08.2023 - 06.2024

Barista

Cafe Etch
02.2023 - 08.2023

Master of Arts - Arts Practice

The Northern School of Art
09/2023 - 09/2024

Bachelor of Arts - Fine Art

The Northern School of Art
09/2020 - 05/2023
Ellie Cutmore