Ellie Chilver
Middlesbrough,North Yorkshire
Summary
Dedicated professional with expertise in account management and basic accounting, complemented by QuickBooks knowledge. Demonstrates communication excellence and strong problem-solving abilities, ensuring effective customer service. Proficient in IT literacy, with a strong work ethic that supports both independent tasks and collaborative environments. Focused on effective time management and prioritisation to drive career advancement.
Overview
6
6
years of professional experience
1
1
Certification
Work history
Account manager
EMH Plant Ltd
Middlesbrough, North Yorkshire
04.2025 - Current
Crew trainer
McDonald's
Middlesbrough, North Yorkshire
03.2023 - 10.2025
- Successfully trained over 50 employees.
- Improved employee retention rates by setting clear expectations during initial training period.
- Conducted regular knowledge assessments, ensuring continual improvement in task execution.
- Created a positive working environment by promoting teamwork and cooperation..
- Reinforced hygiene and food safety procedures.
Crew member
McDonald's
Middlesbrough, North Yorkshire
03.2021 - 03.2023
- Handled high-pressure situations calmly providing solutions promptly.
- Adhered to strict hygiene practices while handling food ensuring safety at all times.
- Coordinated with kitchen staff for timely preparation of orders reducing wait times for customers.
- Collaborated with team members to maintain a friendly work environment promoting productivity.
Customer assistant
Marks & Spencer
Middlesbrough, North Yorkshire
12.2020 - 01.2021
- Handled queries regarding products, providing detailed information as necessary.
- Upheld company policies whilst dealing with returns and exchanges.
- Greeted every customer warmly, promoting friendly atmosphere.
- Managed stock levels on shop floor for continuous product availability.
- Assisted customers in finding desired items to enhance their shopping experience.
Customer assistant
Marks & Spencer
Middlesbrough, North Yorkshire
12.2019 - 01.2020
- Handles cash register efficiently, ensuring accurate transactions.
- Completed restocking swiftly post delivery arrival to ensure immediate product availability.
- Conducted price checks at request of customers for clear communication on cost.
- Maintained clean, appealing shop environment for comfortable shopping experience.
Education
Bachelor of Science - Accounting and Finance
Teesside University
Middlesbrough 09.2023 -
A-Levels - Accounting, Mathematics & Law
Prior Pursglove College
Guisborough, Redcar and Cleveland 09.2019 - 05.2021
GCSEs - Finance, Mathematics, English, Science, History, Spanish, Sport
St Peter's Catholic Voluntary Academy
Middlesbrough 09.2014 - 06.2019
Skills
- Account management
- Basic accounting
- QuickBooks knowledge
- Communication excellence
- Time management and prioritisation
- Customer Service
- Independence/Teamwork
- Strong work ethic
- Problem solving
- IT literate
- Cash handling
Websites
Certification
Certificate of Completion - The Office for National Statistics DEC Economic Summer School
Certificate of Completion - Digital Skills for Business Bootcamp
Timeline
Account manager
EMH Plant Ltd
04.2025 - Current
Bachelor of Science - Accounting and Finance
Teesside University
09.2023 -
Crew trainer
McDonald's
03.2023 - 10.2025
Crew member
McDonald's
03.2021 - 03.2023
Customer assistant
Marks & Spencer
12.2020 - 01.2021
Customer assistant
Marks & Spencer
12.2019 - 01.2020
A-Levels - Accounting, Mathematics & Law
Prior Pursglove College
09.2019 - 05.2021
GCSEs - Finance, Mathematics, English, Science, History, Spanish, Sport
St Peter's Catholic Voluntary Academy
09.2014 - 06.2019