Ellie Brewster
Care Assistant
Liverpool
Summary
A highly motivated graduate in Criminology and Psychology (BSc Hons) with strong interpersonal and problem-solving skills. Experienced in care, customer service, and conflict resolution, with a deep understanding of human behavior and social rehabilitation. Passionate about supporting individuals in challenging situations and helping them reintegrate into society.
Overview
5
5
years of professional experience
Work History
Care Assistant
HCL
06.2024 - Current
- Provide personal care and emotional support to individuals with complex needs
- Assist with mobility, medication administration, and daily activities
- Maintain accurate records and adhere to safeguarding protocols
Customer Assistant
Marks & Spencer
03.2022 - 12.2023
- Assisted customers, resolved inquiries, and handled complaints professionally
- Ensured compliance with store policies, including age-restricted sales
- Worked in a fast-paced environment, improving problem-solving skills
Classroom Assistant (Work Experience)
Dunclug Nursery
10.2019 - 10.2019
- Supported children's development and communication skills
- Assisted staff in maintaining a safe and structured environment
Education
Bachelor of Science - BSc (Hons) Criminology And Psychology
Liverpool John Moore’s University
Liverpool07-2024
High School Diploma -
Cambridge House Grammar School
Ballymena, United Kingdom08-2020
Skills
- Strong communication & interpersonal skills
- Conflict resolution & de-escalation
- Risk assessment & case management
- Report writing & documentation
- Empathy & active listening
- Problem-solving & decision-making
- Team collaboration & independent work
Certifications And Additional Experience
- Customer Service Training (conflict resolution & client engagement)
- Charity & Volunteer Work (fundraising and community support in Romania)
- Girl's Brigade Sub-Officer Training (leadership & mentoring experience)
Timeline
Care Assistant
HCL
06.2024 - Current
Customer Assistant
Marks & Spencer
03.2022 - 12.2023
Classroom Assistant (Work Experience)
Dunclug Nursery
10.2019 - 10.2019
Bachelor of Science - BSc (Hons) Criminology And Psychology
Liverpool John Moore’s University
High School Diploma -
Cambridge House Grammar School
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