Ellie Bonner

I liaised between contractors and residents of housing associations to assist with repairs before, during, and after service, ensuring clear communication and smooth processes. I conducted outbound calls for follow-ups and issue resolutions, offering tailored solutions that resulted in increased resident satisfaction. By providing detailed product information, I enhanced customers' understanding of the products and addressed their queries to ensure complete resolution. Managing high call volumes allowed me to improve efficiency and productivity, while collaborating with different teams contributed to smooth operations. I consistently resolved complaints in a timely manner, which improved overall customer satisfaction. My strong time management skills enabled me to complete tasks promptly, including driving to different sites as needed. Throughout my work, I achieved excellent service by demonstrating good listening skills, empathy, patience, and understanding, delivering a superior customer experience during every interaction.

As a Services Assistant, my primary responsibilities include providing high-quality customer service by assisting customers with their enquiries and ensuring a seamless experience. I am responsible for maintaining an organised and welcoming environment, managing staff, and coordinating with different departments to facilitate efficient service delivery. In addition to handling administrative tasks such as scheduling, processing payments, and updating training records, my role requires strong communication skills to effectively interact with both customers and team members. I regularly contribute to improving service processes to enhance customer satisfaction and play a key role in training new staff members, ensuring they are well-equipped to meet company standards. I am dedicated to fostering a healthy working environment by ensuring all team members feel heard, which leads to better communication and collaboration. My commitment to teamwork and excellent customer service is reflected in the commendations I regularly receive for my exceptional performance. Furthermore, I assist customers in finding desired products, thereby improving their overall shopping experience.

From a young age, I participated in a Girlguiding group, which involved attending weekly meetings, taking part in summer camps, and maintaining regular contact with other team members. This experience taught me valuable lessons in responsibility, teamwork, and leadership early on, which I believe have greatly benefited me in my personal and professional life. Throughout my time in Girlguiding, I consistently demonstrated respect, friendliness, and a willingness to help wherever needed. I also displayed energy and enthusiasm, especially in fast-paced environments, further developing my ability to adapt and contribute positively to any team.

While I was at school, I often looked after children alongside my studies, caring for family members and close friends in my neighbourhood. I supervised and monitored the safety of the children in my care to ensure their well-being at all times. My flexibility in accommodating various scheduling needs resulted in high levels of parent satisfaction. Additionally, I assisted children with their homework, which contributed to noticeable improvements in their academic performance.