Ellie Baldwin
Aylesbury,Buckinghamshire
Summary
I am a cheerful friendly person who likes new challenges,I am reliable, loyal and trustworthy and a good time keeper.I highly skilled in providing compassionate care to patients and their families. I able to provide patient centered care ensuring the patients safety and wellbeing. I have great communication skills and I work very well as part of a team but also independently. I am ambitious, enthusiastic and keen to learn. Am a practical hands on learner, motivated to learn and grow. I am calm under pressure and in emergency situations. I am hard working and am happy to take or give feedback/new ideas to help my knowledge and to help the team.
Overview
6
6
years of professional experience
1
1
Certification
Work history
Care Assistant
Majesticare
Aylesbury, Buckinghamshire
02.2025 - Current
- There is a delay in the care home opening so l have been supporting pre opening by marketing and promoting for the care home
- welcoming prospective residents and families, giving guided tours of the show suite.
- Explained room and apartment features to potential customers, answering questions with empathy, professionalism and offering reassurance.
- represented the care home at local community events, including markets, Mother's Day event, VE day event the company put on,and village hall gatherings. I Also supported at a 10k run event and was at the water stations.
- Distributed promotional materials such as leaflets to raise awareness and visibility in the community.
- volunteered at a local fruit and veg store on behalf of the company to build relationships with local residents.
- Helped build positive connections between the care home and the wider community through consistent, friendly engagement
- carried out 1:1 companionship calls to a individual in the community who will be going into the care home when open
Providing friendly conversation and emotional support. - Handled enquires over the phone, providing information and logging interest from potential resident.
- making potential residents and their families coffee, tea or cold drinks and offering them biscuits and cake
Bar staff
The Crown Pub Cuddington
Aylesbury , Buckinghamshire
12.2024 - 01.2025
- Developed strong working relationships with customers/ staff.
- Handled guest complaints promptly, contacting supervisor immediately for assistance with escalated issues.
- Served snacks or food items to customers seated at bar.
- Sliced and pitted fruit for garnishing drinks.
- poured pints, mixed drinks
- restocked fridges, shelves and spirits throughout the shift
- maintained cleanliness and hygiene of the bar area and tables.
- helped set up and close down the bar including cleaning stock counts,+ locked up the pub at night.
- handled cash and card payments using till.
- Greeted customers with a smile and built up a relationship with them
Band 3 Senior nursing assistant
Oxford University Hospitals NHS Foundation Trust
Oxford, Oxfordshire
06.2024 - 10.2024
- Assist in all aspects of personal care, retaining comfort and dignity
- Carry out safe, secure manual handling
- Perform daily clinical observations, recording medical data accurately on EPR and securely adhering to confidentiality laws
- Working closely with nurses to maintain good levels of communication
- Recorded weight and height measurements, blood pressure and blood sugar levels
- Assist to administer oral medication to patients as per their care plans sterilised and sanitised clinical equipment and accessories
- Safely escorted patients to and from medical appointments and hospital visits
- Carry out safe, secure manual handling, promoting independence whilst assisting patients with mobility
- Perform daily clinical observations, recording medical data accurately and securely
- Built strong, trusting relationships with patients by providing continuous support and delivering best possible care.
- Answered patient call lights promptly for both assigned and other patients.
- Collected specimens, such as urine, faeces, and sputum.
- Kept patient information confidential to protect organization's value.
- Turned bedridden patients to avoid bedsores.
- Measured and recorded food and liquid intake and urinary and faecal output.
- Documented and reported patient information to the nursing staff.
- Maintained a clean and safe environment for patients.
- Transferred and assisted patients with mobility using various methods.
- I also continued doing all the jobs I did as a band 2 nursing assistant
Band 2 Nursing assistant
Oxford University Hospitals NHS Foundation Trust
Oxford, Oxfordshire
11.2021 - 06.2024
- Documented and reported observations of patient behaviour, complaints or physical symptoms to nurses.
- Use Online systems like SCAS to book patient transport.
- Recorded patients' medical history, vital statistics, and test results in medical records.
- Maintained patient confidentiality and protected patient rights.
- Encouraged patients to maintain independent living with personal care assistance.
- Helped patients use bathroom or commode and assisted patients with incontinence.
- Communicated with patients to ascertain feelings and needed for assistance and social and emotional support.
- Recorded height and weight of patients.
- Answered patient call signals, signal lights or bells to determine patient needs.
- Measured and recorded food and liquid intake and urinary and faecal output.
- Turned bedridden patients to avoid bedsores.
- Collected specimens, such as urine, faeces, and sputum.
- Supplied, collected and emptied bedpans.
- Checked vital signs and recorded intake information to monitor patient stability.
- Documented and reported observations of patient behaviour, complaints or physical symptoms to nurses.
- Prepared and served food trays.
- Cleaned and sanitized patient rooms and examination rooms.
Apprentice Healthcare Assistant
Oxford University Hospitals NHS Foundation Trust
Oxford , Oxfordshire
09.2020 - 11.2021
- In October 2020 l started an apprenticeship as a Health Care
- Assistant at the Churchill Hospital in Oxford
- This was a very busy and stressful time for the NHS because of Covid
- I had to learn quickly to deal with a high number of patients delivering the best care possible with strict infection control in place and adequate PPE
- Working longer shifts and sometimes having to work on different wards with different staff I didn't know
- This brought extraordinary challenges, but I adapted to the ever-changing situations I was faced with
- completed the care certificate and underwent clinical observations from my assessors
- learned how to take patients observations and learn how to document patients information on EPR.
- Once I completed my apprenticeship and passed with a distinction Level 2 Diploma in Health Care I was taken on full time as a Health Care Assistant on the Renal Ward at the Churchill Hospital.
Waitress
The Crown at Cuddington
Aylesbury, Buckinghamshire
10.2019 - 08.2020
- Setting of tables and preparing for the customers
- Cleaning and polishing cutlery
- Welcoming customers with a friendly smile
- Taking accurate Food & Drinks orders and communicating order details to the kitchen staff
- Keeping guest tables neat and tidy by regularly clearing away dirty dishes, used glasses, and wiping down surfaces
- Checking on customers to make sure everything is good with their meals and if any problems correct them
- Processing bills and payments.
- Served food and drinks, removed dirty dishes, and refilled beverages to enhance dining experience.
- Obtained food and drink orders using standard order pad or memorization.
- Carried dirty plates and silverware to kitchen, expediting dishwashing process.
- Checked on guests to verify satisfaction with each course.
- Set up linens, dishes, and silverware to prepare tables for customers.
- Filled condiment, salt, and pepper, and napkin containers.
- Memorized frequent customer preferences to build relationships and loyalty.
Education
GCSEs - English language
Lord Williams school
United KingdomGCSEs - English literature
Lord Williams school
United KingdomGCSEs - Combined science
Lord Williams school
United KingdomGCSEs - Geography
Lord Williams school
United KingdomGCSEs - Food preparation and nutrition
Lord Williams school
United KingdomGCSEs - Religious studies
Lord Williams school
United KingdomGCSEs - COPE
Lord Williams school
United KingdomGCSEs - Child development
Lord Williams school
United KingdomGCSEs - Functional skills Math's level 1
City of Oxford College Activate learning
OxfordNVQ Level 2 - Health and social care
City & Guilds
United KingdomGCSEs - Functional skills March's level 2
City of Oxford College apart of activate learning
OxfordSkills
Good Customer Service
- Communication
- Calm Under Pressure
- Used to Fast paced Environment
- Compassionate
- Caring
- Sensitive to People's Needs
- Well Organized
- Good Time Management
- Multi-tasking
- Team Player
- Patient-focused care
- Medical Records Management
- Patient Feeding
- Light Housekeeping
- Personal care assistance
Certification
NVQ 2 in health and social care
Affiliations
- Cooking
- Arts and crafts
- Baking
- Walking my dog
Timeline
Care Assistant
Majesticare
02.2025 - Current
Bar staff
The Crown Pub Cuddington
12.2024 - 01.2025
Band 3 Senior nursing assistant
Oxford University Hospitals NHS Foundation Trust
06.2024 - 10.2024
Band 2 Nursing assistant
Oxford University Hospitals NHS Foundation Trust
11.2021 - 06.2024
Apprentice Healthcare Assistant
Oxford University Hospitals NHS Foundation Trust
09.2020 - 11.2021
Waitress
The Crown at Cuddington
10.2019 - 08.2020
GCSEs - English language
Lord Williams school
GCSEs - English literature
Lord Williams school
GCSEs - Combined science
Lord Williams school
GCSEs - Geography
Lord Williams school
GCSEs - Food preparation and nutrition
Lord Williams school
GCSEs - Religious studies
Lord Williams school
GCSEs - COPE
Lord Williams school
GCSEs - Child development
Lord Williams school
GCSEs - Functional skills Math's level 1
City of Oxford College Activate learning
NVQ Level 2 - Health and social care
City & Guilds
GCSEs - Functional skills March's level 2
City of Oxford College apart of activate learning
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