Ellie-Anne Pleass

• Managed a regional portfolio of clients and members as primary point of contact, ensuring consistent communication and support

• Build and maintain strong, trust-based relationships with customers through proactive communication and

engagement; focused on understanding customers’ pains and acting as healthcare staffing experts

• Use scheduling and CRM systems effectively to allocate and manage shifts, ensuring coverage aligns with client needs

and member preferences

Monitored member attendance and reliability, taking action on performance or welfare issues.

• Coordinate member training and compliance activities, ensuring all mandatory requirements are completed before due

dates

• Work collaboratively with recruitment to ensure member supply meets client demand and supports ongoing growth

• Liaise closely with the Customer Care Team to ensure excellent delivery service and rapid response to client feedback

• Maintain accurate and timely data across all systems, including scheduling, CRM and compliance records

• Support the onboarding, welfare and engagement of members to maintain a motivated, reliable workforce

• Carry out general administrative duties including telephone support, data entry and document management to ensure

smooth daily operations

• Monitor and analyse utilisation, cancellations and performance data to identify opportunities for improvement and

implement actions

• Ensure that all interactions uphold Ocean Healthcare’s CARE values and high-quality standards

• Achieving individual and team performance targets aligned with regional growth and service delivery objectives.

demonstrating ownership and accountability for outcomes

• Maintained a safe play environment by carefully monitoring children.
• Supported children in personal hygiene routines, ensuring comfort and well-being during meals, rest, and toileting.
• Prepared and served nutritious meals and refreshments to promote healthy eating habits among children.
• Managed administrative tasks, including attendance tracking and documentation, to maintain accurate records and streamline communication.

• Managed and responded to child's behaviour positively, using strategies that promoted good behaviour and enhanced social skills.
• Facilitated communication between child, teachers, parents, and relevant parties, ensuring all stakeholders were informed about child's progress and needs.
• Maintained detailed records of child's progress and behaviours, providing regular reports to teachers and parents to support informed decision-making.
• Developed and implemented patient care plans.

• Planned and delivered age-appropriate activities that encourage children's development in areas such as communication, physical skills, and personal, social, and emotional development.
• Observed children to identify interests and developmental needs, documenting progress to tailor support effectively.
• Adhered to health and safety policies, ensuring compliance with safeguarding, first aid, and infection control measures.

• Tailored support to meet unique needs of each child, enhancing individual development and inclusion for those with special educational needs and disabilities (SEND).
• Developed a welcoming, safe, and stimulating environment, maintaining cleanliness and organisation to foster effective learning and play.
• Encouraged learning and development through play, activities and teaching.
• Collaborated with parents and guardians, providing regular updates on child development and well-being.
• Conducted risk assessments to plan safe and fun activities.