Ellie Allen
Swansea,West Glamorgan
Summary
As an aspiring teacher my experience as a Starbucks Shift Supervisor developed strong leadership, communication and organisational skills that directly support my teaching practice. I regularly trained and supported team members from ages 16-40 years old, managed their training , behaviour and wellbeing, and maintained calm, structured environments under pressure in a busy environment. These skills translate well to classroom management, building positive relationships, safeguarding awareness and supporting diverse learners within a safe, inclusive learning environment.
Overview
4
4
years of professional experience
Work history
Supervisor
Starbucks Coffee
Swansea, City and County of Swansea
03.2022 - Current
- Supervised daily store operations during assigned shifts, ensuring exceptional customer service, brand standards, and food safety compliance were consistently met.
- Led and motivated a team of baristas, delegating tasks, managing breaks, and maintaining smooth workflow during peak trading hours.
- Opened and closed the store and managed daily sales reconciliation with full accountability.
- Managed customer concerns professionally, resolving complaints and ensuring positive guest experiences.
- Trained, coached, and developed new partners, supporting performance improvement and progression.
- Maintained inventory levels, placed orders, and reduced waste through effective rotation and forecasting.
- Ensured full compliance with health & safety, food hygiene, and Starbucks operational standards.
- Ensuring positive customer connection and high quality speed of service.
Education
Bachelor of Arts - Education
Swansea University
Swansea 09/2022 - 06/2024
Certificate of Higher Education - Education
Swansea University
Swansea 09/2025 -
Skills
- Phonics teaching
- Classroom technology use
- Child psychology understanding
- Key stage 1 teaching
- Differentiated teaching ( Welsh nursery, primary school & English primary school)
- Key stage 2 teaching
- Welsh and English language teaching
Affiliations
- Reading
- Fitness and Wellbeing
Languages
Welsh
Fluent
English
Fluent
References
References available upon request.
Timeline
Supervisor
Starbucks Coffee
03.2022 - Current
Bachelor of Arts - Education
Swansea University
09/2022 - 06/2024
Certificate of Higher Education - Education
Swansea University
09/2025 -