Ellie Akerman

• Provide underwriting and pre-underwriting support across the account lifecycle, ensuring underwriting controls, data accuracy and documentation standards are met within agreed SLAs.
• Support Underwriters by maintaining high standards of data integrity and risk documentation across Beazley systems, contributing to effective and compliant underwriting decisions.
• Work closely with Underwriters and internal stakeholders including Delegated Assurance, Claims, Finance and Compliance on portfolio-related matters, supporting risk governance and efficient account management.
• Produce accurate management information and ad-hoc reports for stakeholders to support oversight and decision-making.
• Act as a key point of contact for brokers and clients, delivering a professional service via email, telephone and meetings, responding to queries accurately and within agreed timeframes.
• Maintain strong broker relationships and support team standards by assisting colleagues in meeting service and quality targets.

Operational Team Lead (Property) - March 2022 to September 2023

• Awarded a secondment alongside BAU responsibilities to lead and support a team of six Underwriting Assistants, with responsibility for interviewing and onboarding new team members, delivering training, conducting appraisals and one-to-one meetings, and providing ongoing guidance and performance support. Acted as an escalation point, supporting effective workload management, maintaining quality standards and promoting strong team engagement.

• Reconciled unallocated cash from the BSOL-UK bank account, ensuring accurate and timely processing. Completed role training quickly and received positive management feedback for strong attention to detail, accuracy and initiative, working effectively with minimal supervision.

• Responsible for ensuring full compliance of delegated bordereaux submissions to Lloyd’s Reporting Standards, working closely with Coverholders, Brokers and internal underwriting teams.
• Proactively reduced overdue submissions by driving timely engagement with business teams and producing monthly and ad-hoc compliance reports.
• Maintained and reported KPIs to management, increasing V5.2 compliance from 20% to 65% within three months through process improvements and direct internal engagement.
• Played a key role in training new starters, supporting BAU activities, handling audit queries, conduct requests and pre-submission BDX reviews to improve overall efficiency and collaboration.

• Customer-focused role providing financial services support to professional groups, with full ownership of the Foreign Citizen Tax Reporting (FCTR) process.
• Analysed multi-year data, trained team members, and ensured HMRC submissions were delivered on time and error-free.
• Delivered high-quality support across both help-desk and product teams, managed complaints efficiently, and played a key role in the implementation and testing of a new work system, contributing to a successful launch.

• Delivered high-quality customer support across written, verbal and social media channels, liaising with internal teams to resolve complaints efficiently while consistently meeting KPIs.