Summary
Overview
Work history
Skills
EDUCATION
Timeline
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Ellie

Ellie

Based in Sutton in Ashfield. Available Immediately.

Summary

Customer-oriented professional with solid experience in customer care and business operations within dynamic environments. Strong supervisory and leadership abilities that ensures a high level of customer satisfaction. Superior interpersonal skills, both written and verbal, combined with the potential to establish rapport quickly and easily among diverse groups. Ability to implement improvement initiatives and enhancing quality, productivity, and service level measurements, while maintaining sound fiscal responsibility. Articulate communicator, skilled in communicating with all members of the organisation.

Overview

10
10
years of professional experience

Work history

Retail Cashier

WILLIAM HILL BOOKMAKERS
Sheffield
04.2021 - 01.2023
  • Laying bets and paying out winnings accurately, greeting customers and building rapports with regulars whilst promoting products
  • Explaining odds and the many different ways of gambling in a fast paced forever changing environment
  • Performed duty single manning openings and closings
  • Cash handling, banking large amounts of money working closely with security.

Analysis Consultant

ARGYLE 7 LTD
Woodford
07.2018 - 04.2021
  • Increase operational efficiency and profit by collecting, analysing, and presenting data in various formats, including Microsoft Excel, and word
  • Play a key role in supporting company operations of delivering financial services to investment banks
  • Conduct workshops for training employees on new updates, protocols, and long-term strategies
  • Contribute to the overall staff recruitment functions to support organisational strategies.

Personal Assistant

ORACLE OPTIONS CANARY WHARF
Canary Wharf
06.2016 - 07.2018
  • Supported binary option broker through effectual invoice administration, receipt deployment, and dispersal of operational evaluation for the client
  • Headed delivery scheduling, shipment planning, and sales negotiations realising operational goals
  • Gained excellent knowledge on investment planning and asset mobilisation.

Bar Staff

ALEXANDRA PALACE LTD, Palace Bar
London
05.2013 - 04.2016
  • Supervised staff on a diverse range of events and executed stock taking, refiling bar, signing time sheets, and maintaining an efficient employee database
  • Organised several social events and parties by coordinating bookings and overseeing payments
  • Recognised for excellent performance at Alexandra Palace, achieving team leadership position.

Ice Rink Cafe:

  • Performed duty of opening and closing café, as well as supervised stock preparation and presentation activities.
  • Ensured superior customer satisfaction, while serving edibles and coordinated day-to-day paperwork.
  • Maintained hygiene level of the café by regularly cleaning kitchen and seating area.

Skills

  • Payments & Expenses Control
  • Cash Management System
  • Financial Services
  • Customer Service Excellence
  • Customer Satisfaction
  • Leadership & Communication
  • Team Building/Motivation
  • Administrative Support
  • Problem Resolution
  • Invoice Administration
  • Events Management
  • Training & Workshop

EDUCATION

  • Health and Social Care Extended Diploma Level 2 Merit Award
  • IT National OCR Level 2
  • NCFE Level 2, Preparing to Work in Care

Timeline

Retail Cashier

WILLIAM HILL BOOKMAKERS
04.2021 - 01.2023

Analysis Consultant

ARGYLE 7 LTD
07.2018 - 04.2021

Personal Assistant

ORACLE OPTIONS CANARY WHARF
06.2016 - 07.2018

Bar Staff

ALEXANDRA PALACE LTD, Palace Bar
05.2013 - 04.2016
Ellie