Ellice Hounsell
Chatham,Kent
Summary
A friendly, dependable person with a proactive approach to commercial underwriting.
Demonstrates organisational awareness and self motivation, putting the customer first, ensuring a positive customer journey through technical underwriting and professional judgement.
Keen to learn new skills and excited to take the next career step as a Senior Underwriter. Seeking to prove ability as a capable, valued employee.
Overview
16
16
years of professional experience
3
3
years of post-secondary education
Work history
Commercial underwriter
Allianz Insurance
Maidstone, Kent
2014.07 - Current
- Participate in training sessions on various subjects and products.
- Achieved ACII qualification and chartership status.
- Receive referrals from lower authority holders and collaborate with higher authority holders for support.
- Build relationships with brokers via various channels and focus on retention cases to retain existing business.
- Assist in resolving complex cases, premium negotiations, and claims reviews.
- Support multiple workstreams to contribute to wider team objectives.
- Foster relationships with colleagues and serve as a role model.
- Operate within a regulated industry while remaining updated on regulatory requirements.
- Contribute to projects that enhance business value.
- Engaged in regular feedback discussions with colleagues, offering solutions and ideas to improve project outcomes and team dynamics.
- Facilitated professional development of lower authority holders to empower their progression towards higher authority roles.
Broker
Michael James Insurance Brokers LLP
Maidstone, Kent
2010.09 - 2014.07
- Calculated and issued all new business quotations and existing business MTA's and renewals for domiciliary care delegated authority scheme.
- Assisted directors by addressing escalation queries from clients.
- Issued new business quotation and renewal letters and documentation for various personal and commercial insurances.
- Established reliable backing up systems at start of business to ensure data integrity and continuity.
- Handled post responsibilities at close of business
- Managed petty cash transactions to ensure accurate record-keeping and financial integrity.
- Developed strong relationships with insurers in care home insurance industry.
- Communicated effectively to understand customer demands and needs.
- Facilitated secure management of sensitive documents through an organised paper filing system to ensure compliance with data protection regulations.
- Collaborated with colleagues to issue claim forms for FNOL procedures, utilising comprehensive knowledge of claims processing requirements.
Education
GCSEs -
Fort Pitt Grammar School
Chatham, Kent 2007.01 - 2009.01
A-Levels -
Fort Pitt Grammar School
Chatham, Kent 2009.01 - 2010.01
Skills
- Organisational awareness
- Ethical practice
- Commercial underwriting
- Legal and regulatory compliance
- Technical underwriting
- Customer focus
- Professional judgement
Affiliations
- Reading
- National Trust Property and Garden Visits
- Walking
- Gaming
- Attending motorcycle/car race days
Timeline
Commercial underwriter
Allianz Insurance
2014.07 - Current
Broker
Michael James Insurance Brokers LLP
2010.09 - 2014.07
A-Levels -
Fort Pitt Grammar School
2009.01 - 2010.01
GCSEs -
Fort Pitt Grammar School
2007.01 - 2009.01