Ellesse Rew
Bristol,United kingdom
Summary
Highly skilled in administrative support and client account management, with expertise in schedule management, invoice processing, and email correspondence. Demonstrates exceptional time management and organisational abilities, ensuring seamless project scheduling and appointment setting. Proficient in social media content development and Instagram account management, contributing to enhanced online engagement. Adept at delivering outstanding customer service while maintaining patient confidentiality and employing effective payment collection techniques. Committed to fostering collaborative team environments and driving operational efficiency.
Overview
11
11
years of professional experience
Work History
Dental receptionist
Raph Pascoe
Bristol, United kingdom
05.2023 - Current
- Set new appointments, rescheduled appointments, and sent reminders.
- Collected information from patients via face-to-face or telephone interviews.
- Shared communications between medical staff and patients.
- Followed strict safety standards, patient protection requirements, and legal guidelines.
- Coordinated timely billing for appointments and procedures, preparing and distributing statements to patients.
- Warmly greeted patients within ten seconds of arrival.
- Maintained updated calendar of appointments and special dates for healthcare team.
- Supported Practice Manager and clinical team members with the smooth running of the practice.
- Swiftly answered 50+ phone calls per day.
Harrods beauty blow dry bar
Lisa bisdelle
Bristol, United Kingdom
08.2022 - 05.2023
- Built successful, long-standing client relationships, increasing repeat and referral business.
- Managed appointments and schedules to smooth workflow.
- Developed strong and lasting rapport with clients through consistent delivery of requested services.
- Maintained clean and safe salon environments, ensuring consistent compliance with COSSH regulations.
- Set up workstations and treatment rooms with necessary products, equipment and supplies.
- Trained junior stylists to create high-performing salon teams.
- Booked customer appointments using online booking systems.
- Processed and recorded customer payments accurately.
- Advised clients on aftercare products to maximise style and colour longevity.
- Updated customer files with colour notes, preferences and services delivered.
- Pre-booked returning client appointments to foster continued loyalty.
- Introduced new hair and beauty treatments to enhance salon offerings.
Ellie extensions - self employed hair stylist
Brett
Bristol, United Kingdom
04.2022 - 08.2022
- Built successful, long-standing client relationships, increasing repeat and referral business.
- Sanitised workstations and salon equipment to maintain high standards of cleanliness.
- Maintained spotlessly clean salon workstations and tools.
- Created traditional and contemporary hair styles for men and women.
- Set up workstations and treatment rooms with necessary products, equipment and supplies.
- Recommended hair styles to compliment clients' facial features and complexion.
- Booked customer appointments using online booking systems.
- Managed appointments and schedules to smooth workflow.
- Pre-booked returning client appointments to foster continued loyalty.
Hairdresser
Stephen day
Bristol, United kingdom
03.2014 - 05.2022
- Sanitised tools and equipment to maintain hygiene and safety protocols.
- Managed appointments and schedules to smooth workflow.
- Coloured hair using permanent, semi-permanent and natural dyes to suit client needs.
- Built successful, long-standing client relationships, increasing repeat and referral business.
- Advised clients on aftercare products to maximise style and colour longevity.
- Maintained clean and safe salon environments, ensuring consistent compliance with COSSH regulations.
- Processed and recorded customer payments accurately.
- Booked customer appointments using online booking systems.
- Assessed customer hair texture, treatment history and desired outcome to identify appropriate services.
- Recommended hair styles to compliment clients' facial features and complexion.
- Handled manual and computerised scheduling, bookkeeping and inventory management procedures to facilitate smooth daily operations.
- Supervised staff performance in absence of management, maintaining faultless salon services.
- Created memorable customer experiences with services such as head and neck massages.
Education
NVQ Level 3 - English maths and hairdressing
Reflections training Academy
Bristol, United kingdomSkills
- Team player
- Project scheduling
- Appointment setting
- Instagram account management
- Social media content development
- Client account management
- Schedule management
- Invoice processing
- Outstanding customer service
- Administrative support
- Email inbox management
- Payment collection techniques
- Patient confidentiality awareness
- Email correspondence expertise
- Time management expertise
Personal Information
- Nationality: British
- Date of birth: 03/02/1998
References
References available upon request.
Timeline
Dental receptionist
Raph Pascoe
05.2023 - Current
Harrods beauty blow dry bar
Lisa bisdelle
08.2022 - 05.2023
Ellie extensions - self employed hair stylist
Brett
04.2022 - 08.2022
Hairdresser
Stephen day
03.2014 - 05.2022
NVQ Level 3 - English maths and hairdressing
Reflections training Academy
Similar Profiles
JOHN CHIKWADO OBUHJOHN CHIKWADO OBUH
Regional Manager at Chat Raph VenturesRegional Manager at Chat Raph Ventures
Gaiso QadiriGaiso Qadiri
Retail Sales Associate at Polo Raph LaurenRetail Sales Associate at Polo Raph Lauren
Ifraan MunifIfraan Munif
Criminal Solicitor at Pascoe Criminal LawCriminal Solicitor at Pascoe Criminal Law