Ellenie Brown

- Greeting parents and signing new children up.

-Plan and organise activities, manage the team, ensure safety and wellbeing of children, communicate with parents, and handle any issues that arise.

-Ensure that safety protocols are followed, conduct regular checks to make sure the space is childproof, and address any emergency situations

-Organise special entertainment, such as performers, shows, or guest activities that add excitement and fun for the children.

My duties include,

• Handling chemicals according to safety procedures and operated plant room machinery'.
• Databasing of sensitive customer information to a high standard of care.
• Conducted regular checks on gym equipment to ensure proper maintenance and functionality.
• Handled sales transactions for food, drinks, and memberships, maintaining accuracy and delivering excellent customer service.
• Maintained inventory by creating stock lists and conducting regular stock checks to ensure adequate supplies.
• Resolved guest issues, including managing unruly behaviour, addressing equipment failures, and handling accidents to ensure a safe and enjoyable environment.
• Processed gym membership sign-ups and efficiently handled payment systems for both new and returning members.
• Greeting pool and gym guests at the desk and answering any enquiries.
• Sanitising the gym equipment , removing hazards and keeping the areas safe .

Duties included...

• Delivering excellent customer service whilst handling cash transactions accurately.
• Clearly communicating menu alterations in customer orders to kitchen staff to maximise order accuracy.
• Greeting guests and provided friendly, helpful advice for welcoming service.
• Maintained high cleanliness standards by regularly cleaning bar area, utensils, and equipment.
• Greeting hotel guests and answering any enquiries.
• kept the bar organised and clean during busy hours.
• Handled customer complaints professionally, ensuring satisfactory resolutions.
• Upheld strict food safety procedures during beverage preparation, guaranteeing customer well-being.
• Assisted customers with menu choices to facilitate meal decisions.
• Maintained a clean and hygienic environment for health standards compliance.

Responsibility included...

• Working flexible hours, covering nights, weekends and bank holidays.
• Offered friendly, efficient customer service and handled challenging situations with ease.
• Cleaned work areas and equipment to maintain faultless hygiene standards.
• Completed customer orders with speed and accuracy.
• Handling cash and till transactions
• Working with a wide rang of staff across the different Mcdonald's branches.