Ellen Zeng
Buckingham,,Buckinghamshire
Summary
Ambitious and friendly student with experience working in customer service both behind the counter and in front of house. Strong work ethic and ability to follow instructions, facilitating good organisational skills and attention to detail. Skilled communicator with extensive background in working as a team in a variety of contexts and strives to uphold a positive work environment.
Overview
2
2
years of professional experience
7
7
years of post-secondary education
Work history
Usher
Buckingham Summer Music Festival
Buckingham, Buckinghamshire
2024.06 - 2024.06
- Guided disabled audience members to their seats.
- Escorted performers to the Green room and accommodated their needs, contributing to a smooth and stress-free concert experience.
- Distributed programmes to audience members at the venue entrance.
- Made and served drinks and other refreshments during intervals.
- Assisted in box office ticket sales, working with physical cash as well as digital payment.
Bubble tea barista
Chatime
Milton Keynes, Buckinghamshire
2022.07 - 2022.08
- Managed a high volume of orders during peak hours, maintaining efficient and high quality service.
- Created a friendly atmosphere by engaging with customers of all ages, ensuring a positive ordering experience.
- Communicated effectively with colleagues, especially when handling large quantities of drink orders to ensure customer satisfaction.
- Memorised drink recipes to enhance service speed and accuracy.
- Quickly learned and applied skills such as making drinks, preparing toppings, taking orders, and cleaning specialised equipment and work areas before closing.
Education
Bachelor of Arts - Music
University of Oxford
Oxford 2025.09 -
A-Levels - Music, Mathematics, Chemistry
Royal Latin School
Buckingham 2023.09 - 2025.06
GCSEs -
Royal Latin School
Buckingham 2018.09 - 2023.06
Skills
- Conversational Mandarin
- Friendly and approachable
- Customer service
- Organised
- Positive attitude under pressure
- Good communicator
Timeline
Bachelor of Arts - Music
University of Oxford
2025.09 -
Usher
Buckingham Summer Music Festival
2024.06 - 2024.06
A-Levels - Music, Mathematics, Chemistry
Royal Latin School
2023.09 - 2025.06
Bubble tea barista
Chatime
2022.07 - 2022.08
GCSEs -
Royal Latin School
2018.09 - 2023.06