Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Affiliations
References
Timeline
Generic

Ellen Melville

Nottingham

Summary

An enthusiastic psychology graduate with strong communication and outstanding people skills. Offers attention to detail and excellent multitasking abilities.

Overview

6
6
years of professional experience
3
3
years of post-secondary education
1
1
Certification

Work History

Team Member (Stock)

Next Retail
Netherfield, Nottinghamshire
12.2024 - Current
  • A continuation from the previous role, taking on tasks more focused towards the back of house.
  • Processing over 600 items of stock a day and sending them to the appropriate warehouses, keeping to scheduled delivery times.
  • Assisted in stock take, maintaining sufficient inventory at all times.
  • Achieved efficient workflow with proper time management.

Team Member

Next Retail
Netherfield, United Kingdom
03.2022 - 01.2023
  • Flexible across all roles, from shop floor departments, stock room and delivery and online returns.
  • Warmly greeted customers while maintaining tidy and organised shop floors.
  • Trained to use various electronic devices and software across the store, including tills and hand-held stock management devices.
  • Detailed product knowledge enabled me to deliver excellent customer service.
  • Received and processed stock from the warehouse ready to be put onto the shop floor.
  • Processed online returns as a part of a large team, working together efficiently to meet all deadlines.
  • Completed sales and health and safety training associated with working on the shop floor, stock room and with other co-workers.

Bookkeeper

The Smart Connector
Rickmansworth, United Kingdom
10.2018 - 11.2021
  • Clearly and accurately recorded and categorised outgoings from the business to be passed onto the accountant.
  • Utilised numerical skills to calculate mileage and travel costs.
  • Demonstrated a good knowledge of Microsoft Excel and commonly used functions.
  • Managed flexible hours whilst studying for GCSEs and A-Levels.
  • Effectively communicated with the employer receiving all relevant information and resolve difficulties while processing unclear invoices.

Covid-19 Test Administrator

St Clement Danes School
Chorleywood, United Kingdom
01.2021 - 01.2021
  • Completed NHS training courses on required Covid-19 sanitation processes, health and safety, PPE and clinical governance (using iterative processes to continuously improve customer satisfaction and efficiency in the NHS), as well as training for the tests itself.
  • Communicated with colleagues effectively to maintain a continuous flow of students being tested.
  • Clearly instructed students, aged from 11 to 16, on how to self-swab.
  • Trained in 3 different positions, test administrator, test processor and results recorder.
  • Flexibility and fast learning was required to adjust to each role without slowing the test site down.

Education

Bachelor of Science with Honours - Psychology and Cognitive Neuroscience

The University of Nottingham
Nottingham
09.2021 - 06.2024

Skills

  • Customer Service
  • Teamwork
  • Sales Training
  • Numerical Skills
  • Proficient in Various Software Applications, including Microsoft Office
  • Communication
  • Health and Safety Training
  • Clinical Governance
  • Active Listening
  • Love of Learning
  • Fast Learner
  • Attention to Detail
  • Creativity
  • Organisation

Certification

TQUK Level 2 Certification in Counselling Skills, Developed vocational skills and understanding of counselling techniques.

Level 3 Diploma in Counselling Skills, Developed a further understanding of the use of counselling skills, GDPR policy, client safeguarding policy and professional development.

Accomplishments

  • Consistently receive outstanding customer feedback regarding attentive and friendly customer service.
  • Achieved a First Class final year research project.
  • Volunteered as an assistant dance teacher and aided various classes in their exam preparation as well as their end of year show.

Affiliations

  • I have been involved in a number of styles of dance since I was 4 and have continued this into my adult life. I have a love of being creative in choreographing my own and others routines and performing them with my friends.
  • Being half-Swedish, I have developed a conversational understanding of the Swedish language.

References

References available upon request.

Timeline

Team Member (Stock)

Next Retail
12.2024 - Current

Team Member

Next Retail
03.2022 - 01.2023

Bachelor of Science with Honours - Psychology and Cognitive Neuroscience

The University of Nottingham
09.2021 - 06.2024

Covid-19 Test Administrator

St Clement Danes School
01.2021 - 01.2021

Bookkeeper

The Smart Connector
10.2018 - 11.2021

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