Summary
Overview
Work history
Education
Skills
References
Timeline
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Ellen Mayer

Ellen Mayer

Summary

Dedicated and detail-oriented HR Officer with a strong background in a public sector organisation. Proven experience in delivering end-to-end HR services including recruitment, employee relations, policy implementation, and compliance with employment legislation. Adept at handling sensitive and confidential information with integrity, aligning HR practices with organisational values and strategic goals. Excellent interpersonal and communication skills, with a collaborative approach to working across multi-agency environments. Adept at conflict resolution, time management, and prioritisation, with strong communication and interpersonal skills. A highly skilled professional with CIPD Level 5 certification, demonstrating expertise in leadership and team management, customer service excellence, and problem-solving.

Overview

6
6
years of professional experience
2028
2028
years of post-secondary education

Work history

HR Resourcing Officer

NWROCU
Merseyside Police
12.2024 - Current
  • Provided comprehensive HR support to police staff and officers across NWROCU, ensuring alignment with national police standards and local policies.
  • Collaborated with internal and regional HR teams to ensure consistent application of HR practices across multiple forces. Working from 12 different policy and procedures.
  • Played a key role in supporting organisational change during an upgrade of our Duty Management System that manages our day-to-day operations and workforce planning.
  • Advised managers and employees on employee relations issues including absence, conduct, performance, and wellbeing.
  • Managed end-to-end recruitment and resourcing processes for specialist and operational roles across the organisation.
  • Worked collaboratively with trade union representatives to ensure fair handling of HR matters
  • Prepared accurate HR management reports for leadership teams, contributing to data-driven decision making.
  • Promoted a culture of inclusivity, fairness, and accountability across all HR activities.
  • Assisted with coordination of L&D initiatives, training compliance, and staff development planning.
  • Delivered HR briefings to new starters as part of the induction process, helping embed organisational values and expectations.

Guest Relations Coordinator

Jaguar Land Rover
Liverpool, Liverpool
06.2024 - 08.2024
  • Responsible for all customer first contact, through telephone, email or walk in. Act as a main point of contact for guests.
  • Keep an accurate record of documentation of guests in like with GDPR.
  • Record and share attending guest requirements, notable information or details to the team to facilitate the delivery of an experience as well as demonstrating the highest level of customer service when hosting visitors.
  • Liaise with the admin team on a weekly basis to manage guest diary to ensure events are well-planned and executed to enhance the brand experience.
  • Coordinate with sales and service teams to ensure smooth operations and timely service delivery.
  • Develop and maintain positive relationships with customers to enhance loyalty and retention.

Human Resource

Queenscourt Hospice
Southport
04.2024 - 04.2024
  • Focused on areas such as recruitment - I helped to create new start enrollment files and following onboard procedures, pre-employment checks, uploading vacancies to job sites and scheduling interviews.
  • Used HR resources such as CIPHR and reporting lines such as Thymometrics.
  • Supported the payroll procedures, absence and annual leave policy.
  • Gained exposure to HR policies and procedures, including compliance with employment laws and regulation.
  • I have developed a strong understanding of the importance of empathy, compassion, and inclusivity in working with volunteers and serving those in need.

Team Leader

Greene King (Chef and Brewer Collection)
01.2023 - 06.2024
  • Supervised a team of 25 restaurant staff, including servers, hosts/hostesses, and kitchen staff, in delivering exceptional dining experiences to guests in a busy environment
  • Managed administrative tasks, such as cash handling, reporting, and record-keeping, to ensure accuracy and compliance with company standards.
  • Managed daily restaurant operations, including staffing, scheduling and inventory management, to ensure smooth and efficient service delivery.
  • Resolved customer complaints and concerns promptly and professionally, maintaining a high level of guest satisfaction and loyalty.
  • Oversee restaurant operations during assigned shifts, including coordinating staff, managing guest flow, and ensuring quality standards were met.
  • Collaborating with senior management to develop and implement strategies to optimise business performance and achieve financial targets.
  • Managed all aspects of social media content creation, including, creation, scheduling, for platforms such as Facebook.
  • Supported new hires through onboarding process for speedy and successful training.

Team Member

The Star Inn
09.2019 - Current
  • Provided attentive and personalised service to restaurant guests, taking orders, delivering food and beverages, and anticipating and fulfilling guest needs
  • Collaborated with kitchen staff and fellow servers to ensure timely and accurate order fulfillment and guest satisfaction
  • Took food and beverage orders accurately and promptly, using knowledge of the menu to make recommendations and upsell items.

Education

Human Resource Management BA -

Liverpool John Moores University
September 2021 - 04.2024

A-Levels -

09.2019 - 06.2021

GCSE - undefined

09.2017 - 06.2019

Skills

  • CIPD Level 5
  • Leadership and Team Management
  • Customer Service Excellence
  • Problem-Solving and Conflict Resolution
  • Time Management and Prioritisation
  • Strong communication and Interpersonal Skills
  • Attention to detail
  • GDPR knowledge
  • Event coordination
  • Attention to Detail

References

References available upon request.

Timeline

HR Resourcing Officer

NWROCU
12.2024 - Current

Guest Relations Coordinator

Jaguar Land Rover
06.2024 - 08.2024

Human Resource

Queenscourt Hospice
04.2024 - 04.2024

Team Leader

Greene King (Chef and Brewer Collection)
01.2023 - 06.2024

Team Member

The Star Inn
09.2019 - Current

A-Levels -

09.2019 - 06.2021

GCSE - undefined

09.2017 - 06.2019

Human Resource Management BA -

Liverpool John Moores University
September 2021 - 04.2024

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Ellen Mayer