Ellen May
Aberdeen Walk
Summary
I am a very caring person, who loves to spend time with others who need a little help in life. I always go by the rule of treat people as you would want to be treated if you were in their situation.
I work well in a team or on my own.
As you can see, I am rubbish at CVs and have big gaps from bringing up my three children. The youngest of them is disabled which has been challenging but rewarding. They are all now grown up, and I'd like to start my own career again in supporting others, which I enjoyed earlier in my life.
Overview
40
40
years of professional experience
1
1
year of post-secondary education
Work history
Activities coordinator
Saint Cecilia's Care group
Scarborough, North Yorkshire
01.2024 - Current
- Conducted regular assessments of each resident's needs, tailoring activities accordingly.
- Managed all resources needed for activities, ensuring smooth event execution.
- Maintained up-to-date records of all participants' progress and responses to different activities.
- Produced weekly activity programme, communicating social schedule to all residents.
- Assisted residents with dementia to participate in activity sessions, reminiscence support and general support.
- Liaised with relatives and staff to incorporate birthdays, anniversaries and religious celebrations into activity calendar.
- Organised trips around local community, arranging transport and verifying accessibility.
Care assistant
Saint Cecilia's Care group
Scarborough, North Yorkshire
07.2023 - 01.2024
- Assisted in daily living activities for enhanced patient comfort.
- Documented reports on daily observations accurately, helping in keeping track of every resident's progress over time.
- Adhered strictly to professional standards, regulations and policies at all times while executing duties.
- Helped with personal care tasks, promoting hygiene and cleanliness amongst patients.
- Respected privacy and dignity of each resident during provision of care services.
Public House Manager
Marstons brewery
Scarborough, North Yorkshire
01.2015 - 07.2023
- Ensured appropriate pub staffing to best meet service demands whilst remaining cost-efficient.
- Booked bands for live entertainment to draw in larger crowds on low-traffic evenings.
- Recruited and trained high-performing front-of-house teams to deliver faultless service for improved pub reputation.
- De-escalated tense situations between customers or staff tactfully to avoid escalation and resolve issues quickly and peacefully.
- Used outstanding communication and relationship-building skills to nurture and grow a loyal customer base.
- Provided thorough hygiene, health and safety training to maintain pub compliance and optimise staff and customer wellbeing.
Special Needs Support Worker
Friarage school
Scarborough, North yorkshire
09.2002 - 05.2004
- Worked proactively to implement systems and guidelines for maintaining established boundaries and youth routines.
- Created youth-specific care plans based on needs, requirements and disabilities.
- Created positive and safe environment rooted in warm and compassionate care, empathy and acceptance.
- Adjusted treatment plans with current interventions and progress updates.
Special Needs Support Worker
Woodside infant school
Bradford, West Yorkshire
09.1998 - 01.2000
- Created youth-specific care plans based on needs, requirements and disabilities.
- Created positive and safe environment rooted in warm and compassionate care, empathy and acceptance.
- Adjusted treatment plans with current interventions and progress updates.
- Offered coordination and supervisory support for off-site recreational activities in line with care plans, trips out and holidays.
- Worked with personnel and caregiver teams to support nurturing and appropriate daily care.
- Provided children with referrals to support services for continued access to community resources.
- Developed and applied strategies in response to challenging behaviours, reducing conflict with targeted care.
Care Home Assistant
Silver Birches
Filey, North Yorkshire
05.1986 - 11.1988
- Actively listened to patients' complaints and feedback, actioning improvements to continuously elevate quality of care.
- Discussed future care with patients and families, demonstrating emotional resilience, active listening and compassion.
- Built strong, trusting relationships with patients by providing continuous support and delivering best possible care.
- Reduced patient anxiety by clearly and calmly explaining clinical processes and procedures.
- Monitored patient progress, identifying and proactively addressing obstacles hindering recovery.
- Carried out domestic duties for clients, including emptying bins, hoovering, dusting and washing when requested.
- Increased client's well being by planning exciting activities, engaging in friendly conversion and providing attentive support.
- Proactively encouraged clients to maintain a healthy diet when creating shopping lists and planning meals.
- Encouraged independence by engaging clients in cooking and shopping activities.
- Delivered care plan based on individual client needs, incorporating hobbies and interests.
- Planned social and physical activities to support mental wellbeing.
Education
O-level - Sociology, Biology, Religious education, German, Photography
Scarborough sixth form college
SCARBOROUGH, North Yorkshire 09.1984 - 05.1985
O-level - Maths, English, French, Art
Filey Secondary school
Filey, 09.1983 - 05.1984
Skills
- Shopping support
- Person-centred care planning
- Mobility support
- Healthy meal planning
- Independence promoting
- Autism spectrum disorders familiarity
- Promoting independence
- Neurodiversity appreciation
- Patience with slow progress
- Conflict resolution tactics
- Personal care
Timeline
Activities coordinator
Saint Cecilia's Care group
01.2024 - Current
Care assistant
Saint Cecilia's Care group
07.2023 - 01.2024
Public House Manager
Marstons brewery
01.2015 - 07.2023
Special Needs Support Worker
Friarage school
09.2002 - 05.2004
Special Needs Support Worker
Woodside infant school
09.1998 - 01.2000
Care Home Assistant
Silver Birches
05.1986 - 11.1988
O-level - Sociology, Biology, Religious education, German, Photography
Scarborough sixth form college
09.1984 - 05.1985
O-level - Maths, English, French, Art
Filey Secondary school
09.1983 - 05.1984