Ellen lowe

Key Holder

Cashier, Banking

Merchandising and window displays

processing stock

processing rag

inducting new volunteers

Plan and coordinate meaningful activities for resident's

Host Resident meetings and feedback to Manager.

Enable Residents to be in the community .

Engage local schools ,nurseries ,colleges and community groups to participate in activites with Residents.

Coordinate work experience students in the home.

Employ appropriate artist ,entertainers for a varied programme of events.

Lead Wellbeing team ...1 to 1s appraisals.

Fundraise for the Home .

Monitor and edit social media posts for the Home.

Produce Newsletters for the Home .

Document daily activities .

• Encouraged active participation of daily activities
• Supported residents in daily living .
• Worked in team to provide care to service users.
• Established meaningful and positive relationships with service users.
• Supported service users at meal times .

• Handled check-in and check-out process of library books and materials at circulation desk.
• Trained volunteers to return books and materials in shelves.
• Sorted and arranged books by category in shelves.
• Answered phone calls and jotted messages for librarian.
• Facilitated and collected payment fines for delinquent and late returns.
• Helped customers to successfully use library computers and equipment.
• Greeted and informed customers regarding library schedule and protocols.
• Issued and updated library cards for customers.
• Assisted customers using internet to address technical needs.
• Checked in and out books and scanned library cards.
• Ran play group and craft classes .
• Ran homework club
• took council payments.

• Led tours around the gallery and facilitated large visitor groups.
• Collaborated with exhibition registrars and curators to safeguard artwork.
• customer service
• cash handling
• security
• merchandising shop

• Managed and monitored team, providing coaching to consistently exceed KPI targets.
• Managed staffing schedules for high numbers of employees, delivering operational efficiency whilst remaining under budget.
• Upskilled staff through targeted training opportunities, enhancing team capabilities.
• Recruited and trained driven, dedicated team members, reducing staff turnover.
• Conducted regular audits, maintaining appropriate stock supplies to meet consumer demand.
• Implemented health, safety and well-being guidelines.