Summary
Overview
Work history
Education
Skills
References
Timeline
Generic
Ellen Holley

Ellen Holley

Dagenham ,Essex

Summary

assistant dog groomer with expertise in the use of grooming tools, managing salon cleanliness, and communicating with customers. Proficient in coat trimming, canine behaviour understanding, and animal welfare awareness. Skilled in gentle restraint techniques, dog bathing techniques, parasite control knowledge, and application of flea treatments. Adept at recognising skin conditions and possessing strong animal nutrition knowledge. Demonstrates excellent customer interaction skills, detangling fur, trimming claws, dog clipping, and providing exceptional customer service and communication. Self-motivated with a passion for ensuring the well-being of animals while delivering top-notch grooming services.

Overview

15
15
years of professional experience

Work history

Dog grooming assistant

Pets At Home
Romford, Havering
10.2024 - Current
  • Managed appointment schedule for optimal use of time.
  • Ensured clean, hygienic environment with thorough cleaning of tools and station.
  • Followed detailed instructions from owners regarding preferred styles; achieved desired looks without compromise on pet's comfort.
  • Achieved owner satisfaction by maintaining orderly grooming station.
  • Cleaned dogs' ears, nails, teeth with a gentle approach to promote pet comfort and wellbeing.
  • Demonstrated meticulous attention whilst trimming fur around sensitive areas such as eyes or paws.
  • Handled all breeds of dogs confidently regardless of size or temperament; ensured safe handling at all times.
  • Prepared dogs for grooming by doing pre-wash combing and checking for signs of distress or discomfort.
  • Lifted dogs of varying weights and breeds for bathing and grooming services on daily basis.
  • Swept and mopped floors, cleaned kennels and runs and emptied trash to reduce infection risk among people and animals.
  • Carefully clipped nails and trimmed hair around pads and paws, using gentle approach for anxious pets.
  • Developed client relationships through careful listening and effective question response.
  • Performed pet intake to record health data, behaviours and potential allergies.
  • Dried animal coats using stand dryers, blasters and finishing dryers.
  • Utilised harnesses and slings to provide comfort and security to animals during grooms.
  • Trained in animal first aid to provide emergency assistance.
  • Checked animal coats for fleas and ticks, offering treatment advice.

Pet care assistant

Pets At Home
Romford, Havering
08.2021 - Current
  • Ensured pet happiness with regular interactive play sessions.
  • Promoted positive behaviour through reward-based training methods.
  • Handled potentially aggressive animals calmly, keeping stress levels minimal whilst prioritising safety.
  • Managed dietary needs, ensuring balanced nutrition for pets.
  • Maintained accurate records, helping streamline pet care plans.
  • Aided in rehoming initiatives for stray and abandoned animals, providing them a second chance at life.
  • Conducted thorough cleaning of enclosures, upholding a hygienic environment for the pets.
  • Assisted with grooming tasks to promote good hygiene and appearance of animals.
  • Coordinated with other pet care assistants to provide seamless service provision.
  • Liaised with veterinary staff during appointments for improved communication on pet health matters.
  • Provided comfort by creating safe and clean living environments for pets.
  • Gave emotional support to distressed pets, facilitating their wellbeing in unfamiliar settings.
  • Administered medication as required, contributing to overall animal health.
  • Performed routine health checks to detect early signs of illness.
  • Helped animals to socialise, improving adoptability.
  • Understood needs of different types of animals.
  • Measured animals periodically to monitor changes in weight.
  • Cleaned out animal living spaces to meet strict hygiene standards.
  • Remained calm when handling animals to prevent chance of injury or reactive behaviour.
  • Assisted in daily care routines for animals, including feeding and grooming.
  • Monitored health of animals, reporting changes or causes for concern.
  • Prepared and portioned food in line with feeding schedules.
  • Refreshed water and offered treats to reinforce good behaviour.
  • Socialised animals through supervised interactions with humans and other animals.
  • Responded to questions on animal care from colleagues or members of public.

Service colleague

Asda
Chadwell Heath, Barking and Dagenham
04.2010 - 07.2021
  • Carried out day-to-day duties accurately and efficiently.
  • Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
  • Successfully delivered on tasks within tight deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours, covering nights, weekends and bank holidays.
  • Consistently arrived at work on time and ready to start immediately.
  • Supported team by demonstrating respect and willingness to help.
  • Offered friendly, efficient customer service and handled challenging situations with ease.
  • Completed duties to deliver on targets with accuracy and efficiency.
  • Completed customer orders with speed and accuracy.
  • Applied positive customer service approach to increase satisfaction levels.

Education

GCSEs -

Haygrove senior school
Bridgwater, Somerset

SQP -

AMTRA
UK
10/2023 -

Skills

  • Use of grooming tools
  • Managing grooming salon cleanliness
  • Communicating with veterinarians
  • Coat trimming
  • Canine behaviour understanding
  • Animal welfare awareness
  • Gentle restraint techniques
  • Dog bathing techniques
  • Parasite control knowledge
  • Application of flea treatments
  • Recognising skin conditions
  • Animal nutrition knowledge
  • Customer interaction
  • Detangling fur
  • Trimming claws
  • Dog clipping
  • Self motivated
  • Customer service and communication

References

References available upon request.

Timeline

Dog grooming assistant

Pets At Home
10.2024 - Current

Pet care assistant

Pets At Home
08.2021 - Current

Service colleague

Asda
04.2010 - 07.2021

GCSEs -

Haygrove senior school

SQP -

AMTRA
10/2023 -

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Ellen Holley