Ellen Curley
Belfast,Antrim
Summary
Results-driven professional with more than 8 years of customer service experience in B2C sectors. Expertise in delivering high-quality service in both online and offline contexts. Committed to improving customer experiences and operational efficiency. Strong foundation in hospitality and business service excellence.
Overview
2
2
years of professional experience
4
4
years of post-secondary education
Work history
Customer Serive Co-Ordinator
Unitrunk
Lisburn
03.2025 - Current
- Processed customer orders promptly and with accuracy.
- Respond to 30+ phone inquiries directed to me a day.
- Liaised with multiple departments across the U.K regarding stock levels and delivery schedules.
- Invest time in developing product knowledge on cable management systems.
- Delivered exceptional customer service consistently.
Product Zone Specialist
Apple
Belfast
07.2024 - 05.2025
- Enhanced product knowledge to provide tailored customer advice.
- Applied APPLE acronym to ensure optimal customer experience.
- Achieved top sales performance in store during first quarter.
- Developed insights into customer journey to improve shopping experiences.
Administrative assistant
Cruise Norway
Remote
09.2023 - 04.2024
- Responded promptly to customer emails with personalised quotes for expeditions.
- Utilised Salesforce software to log communications with customers and travel agencies.
- Enhanced knowledge of global remote destinations to provide informed recommendations.
- Handled card payments with professionalism while ensuring confidentiality.
Education
Bachelor of Arts - Business
Edinburgh Napier University
Edinburgh 09.2017 - 05.2021
Skills
- Cash Handling
- Reporting data
- Customer service and sales
Timeline
Customer Serive Co-Ordinator
Unitrunk
03.2025 - Current
Product Zone Specialist
Apple
07.2024 - 05.2025
Administrative assistant
Cruise Norway
09.2023 - 04.2024
Bachelor of Arts - Business
Edinburgh Napier University
09.2017 - 05.2021
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