ELLEN BEBBINGTON
WYTHENSHAWE
Summary
Highly skilled professional with a strong background in the Retail food industry, demonstrating excellent customer service and leadership abilities. Proven expertise in motivating successful teams.
Self-motivated team player with a commitment to achieving organisational goals.
Organised Team Leader with 10 years of experience. Builds positive rapport, inspires trust and guides teams to achieve organisational goals. Strong facilitator, trainer and mentor.
Looking to take that next step to Management and to bring a strong Food Retail background with me.
Overview
22
22
years of professional experience
Work History
Team leader
Waitrose
Stockport
10.2019 - Current
- Prioritised tasks according to urgency and importance, optimising workload allocation among team members.
- Improved customer satisfaction through close collaboration with the team.
- Developed strategies for improved performance level across the team.
- Coached team members through new or difficult workflows.
- Delegated tasks to make best use of individuals' skills.
- Led shifts and motivated team to drive sales.
- Professionally handled difficult customer complaints and objections to maintain first-class customer service standards.
- Supported new hires through onboarding process for speedy and successful training.
- Fostered positive employee relationships through communication, training and coaching.
- Oversaw facility maintenance and allocated needed resources to meet standards.
- Participate in stock takes and stock management.
Teamleader
Sainsburys
Cheadle, United Kingdom
09.2008 - 06.2018
- Managed performance, Delivered Ongoing Training
- Delivered Cash Management / Cash Training for all employees
- Provided excellent working environment and employee morale.
- Managed schedules and department Holidays in-line with Labour Allocation budgets.
- Attended numerous exhibitions to improve product knowledge, keep up-to-date in the industry and enhance the brand image.
- Delivered new Epos system in-store.
- Helped Delivered MCM result for the Store. 2017/2018
- Delivered KPIs
Sales Counter Assistant
Sainsburys
Cheadle
04.2003 - 05.2008
- Achieved Waste budget and Shrink Budget across the department
- Personally Designed Waste and Shrink Action Sheet which was rolled out across the region
- Demonstrated resilience and ability to upsell products, consistently meeting KPIs set for adding more value to sales.
- Significantly improved Customer Service skills, regularly converting customers from point of enquiry to sale, something which earned me Promotion to Team leader.
- Stocked and replenished merchandise according to shop merchandising layouts.
- Resolved all customer complaints in a professional manner whilst prioritising customer satisfaction.
Education
GCSEs - English grade C, Math grade D, Art grade B, Science grade E
Peel Moat High School
Manchester 09/1986 - 05/1991
Skills
- Excellent Customer Service skills
- Strong leadership skills
- Ability to motivate a successful team
- Expert knowledge of the Retail Food Services and Hospitality
- Stock management
- Motivated team player
- POS systems knowledge
- Budgeting and finance store hours
- Goal setting expertise
Custom
References are available upon request.
Timeline
Team leader
Waitrose
10.2019 - Current
Teamleader
Sainsburys
09.2008 - 06.2018
Sales Counter Assistant
Sainsburys
04.2003 - 05.2008
GCSEs - English grade C, Math grade D, Art grade B, Science grade E
Peel Moat High School
09/1986 - 05/1991
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