Ellen Bailey
Lincoln,Lincolnshire
Summary
Education professional with focus on managing school operations and supporting staff and students. Skilled in coordinating schedules, handling administrative tasks, and maintaining student records. Strong communication and organisational abilities, ensuring smooth day-to-day functioning of school activities and events.
Overview
4
4
years of professional experience
Work History
Administrative Assistant
Lincoln Minster School
Lincoln, Lincolnshire
09.2025 - Current
- Managed incoming calls and emails, ensuring timely responses or directing queries to appropriate departments for resolution.
- Performed reception and telephone duties, handling and directing enquiries from pupils, parents, staff, visitors and other agencies.
- Acted as the first point of contact for parents and visitors, offering guidance and information.
- Provided professional customer service, contributing to a positive business reputation through excellent first impressions.
- Greeted arriving guests and personally escorted to offices or meeting spaces.
- Organised and maintained comprehensive digital and paper filing systems, facilitating efficient document retrieval.
- Organised and updated master calendar of appointments, meetings and events.
- Monitored office supplies inventory, placing orders to avoid shortages and maintain operational flow.
- Managed confidential information with discretion, upholding data protection policies.
- Delivered staff inductions and training sessions on administrative procedures, ensuring compliance with company policies.
- Trained new reception staff, sharing best practices and company policies to maintain service standards.
- Updated visitor logs and security badges accurately, adhering to security protocols to ensure safety.
- Prepared purchase orders, ensuring accuracy in quantities, specifications, and delivery timelines.
- Assisted senior management and staff with the production and distribution of parental communication documents.
- Compiled attendance reports, supporting the monitoring of student punctuality and absenteeism.
Restaurant Waiter
Tabeyo
Leeds, West Yorkshire
08.2024 - 06.2025
- Processed credit card and cash payments with accuracy.
- Counted cash and vouchers at day-end within tills and self-service machines, placing in locked safes, in line with company regulations.
- Taught staff how to handle difficult situations with calm and professionalism.
- Greeted new customers and offered immediate seating assistance.
- Developed strong rapport with regular customers, contributing to repeat business and a loyal clientele.
- Handled customer complaints with diplomacy, achieving satisfactory resolutions.
- Trained new staff members in food and drink service, POS systems operation and restaurant cleaning protocols.
Bartender/waitress
The Stone Arms
Lincoln, Lincolnshire
06.2022 - 09.2022
- Provided efficient food and drinks service for high levels of customer satisfaction.
- Served food and drinks to customers, enhancing dining experience and satisfaction.
- Engaged with guests to create positive rapport, encouraging loyalty and repeat visits.
- Retained in-depth bar and menu item knowledge, providing expert recommendations to suit guest taste.
- Followed safe serving requirements, monitoring guest behaviour and discontinuing service to inebriated customers.
- Ensured cleanliness and organisation of bar area, adhering to health and hygiene regulations.
- Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
Education
Bachelor of Arts - History
Leeds Beckett University
Leeds06-2026
A-levels - History, Psychology, Sociology
Lincoln Christ’s Hospital School
Lincoln06-2022
GCSEs - English Literature, English language, History, Maths, Combined science, Business studies, Citizenship, Photography, German
Lincoln Christ’s Hospital School
06-2020
Skills
- Microsoft Office
- Data Entry
- Document management
- Administrative skills
- Email handling efficiency
- Time management
- Organisational skills
- Task flexibility
- Verbal communication
- Customer service
- Data protection
- Task prioritisation
Timeline
Administrative Assistant
Lincoln Minster School
09.2025 - Current
Restaurant Waiter
Tabeyo
08.2024 - 06.2025
Bartender/waitress
The Stone Arms
06.2022 - 09.2022
Bachelor of Arts - History
Leeds Beckett University
A-levels - History, Psychology, Sociology
Lincoln Christ’s Hospital School
GCSEs - English Literature, English language, History, Maths, Combined science, Business studies, Citizenship, Photography, German
Lincoln Christ’s Hospital School