ELLE-LOUISE WYLIE
Hazel Grove,Stockport
Summary
Reliable professional offering strong leadership and customer service skills with background in hospitality. Knowledgeable about team management, conflict resolution, and ready to use and develop communication, problem-solving, and organisational skills in a customer focused role. Overall committed to enhancing operational efficiency and customer satisfaction.
Overview
3
3
years of professional experience
7
7
years of post-secondary education
Work history
Restaurant Supervisor
The Halfway House
Royton
2025.01 - 2025.11
- Supervised staff and facilitated training to maintain high service standards and team cohesion.
- Managed customer service operations, ensuring prompt assistance and satisfaction.
- Promoted from waitress to supervisor, reflecting strong leadership and reliability in team management.
- Provided leadership during busy periods to maintain excellent service levels despite high volumes of guests.
- Opened and closed the restaurant independently, handling cashing up and daily organisation.
Waitress / Bar Staff
Topkapi Palace
Hazel Grove
2023.02 - 2025.01
- Delivered friendly, efficient service to enhance customer experience in high-volume environment.
- Resolved customer complaints promptly to maintain satisfaction and loyalty.
- Multitasked effectively while maintaining accuracy and composure under pressure.
- Prepared hot drinks and beverages while ensuring smooth bar operations.
Education
A-Levels -
Aquinas College
Stockport 2022.09 - 2024.08
GCSEs -
Harrytown Catholic High School
Stockport 2017.09 - 2022.08
Skills
- Food and drink preparation
- Cash handling and till operation
- Customer service excellence
- Complaint resolution
- Time management and attention to detail
- Teamwork and leadership support
- Ability to work calmly under pressure
References
References available upon request.
Timeline
Restaurant Supervisor
The Halfway House
2025.01 - 2025.11
Waitress / Bar Staff
Topkapi Palace
2023.02 - 2025.01
A-Levels -
Aquinas College
2022.09 - 2024.08
GCSEs -
Harrytown Catholic High School
2017.09 - 2022.08