Summary
Overview
Work history
Education
Skills
References
Timeline
Generic

ELLE-LOUISE WYLIE

Hazel Grove,Stockport

Summary

Reliable professional offering strong leadership and customer service skills with background in hospitality. Knowledgeable about team management, conflict resolution, and ready to use and develop communication, problem-solving, and organisational skills in a customer focused role. Overall committed to enhancing operational efficiency and customer satisfaction.

Overview

3
3
years of professional experience
7
7
years of post-secondary education

Work history

Restaurant Supervisor

The Halfway House
Royton
01.2025 - 11.2025
  • Supervised staff and facilitated training to maintain high service standards and team cohesion.
  • Managed customer service operations, ensuring prompt assistance and satisfaction.
  • Promoted from waitress to supervisor, reflecting strong leadership and reliability in team management.
  • Provided leadership during busy periods to maintain excellent service levels despite high volumes of guests.
  • Opened and closed the restaurant independently, handling cashing up and daily organisation.

Waitress / Bar Staff

Topkapi Palace
Hazel Grove
02.2023 - 01.2025
  • Delivered friendly, efficient service to enhance customer experience in high-volume environment.
  • Resolved customer complaints promptly to maintain satisfaction and loyalty.
  • Multitasked effectively while maintaining accuracy and composure under pressure.
  • Prepared hot drinks and beverages while ensuring smooth bar operations.

Education

A-Levels -

Aquinas College
Stockport
09.2022 - 08.2024

GCSEs -

Harrytown Catholic High School
Stockport
09.2017 - 08.2022

Skills

  • Food and drink preparation
  • Cash handling and till operation
  • Customer service excellence
  • Complaint resolution
  • Time management and attention to detail
  • Teamwork and leadership support
  • Ability to work calmly under pressure

References

References available upon request.

Timeline

Restaurant Supervisor

The Halfway House
01.2025 - 11.2025

Waitress / Bar Staff

Topkapi Palace
02.2023 - 01.2025

A-Levels -

Aquinas College
09.2022 - 08.2024

GCSEs -

Harrytown Catholic High School
09.2017 - 08.2022
ELLE-LOUISE WYLIE