Elle-Jay Gunnell
Birmingham,West Midlands
Summary
Enthusiastic management professional with demonstrated success supervising staff and building teams. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes.
Overview
9
9
years of professional experience
Work History
Assistant Manager
Flakes Of Moseley
Birmingham, West Midlands
09.2017 - 10.2023
- Addressed customer issues calmly and professionally, delivering quick, successful resolutions.
- Evaluated staff performance, implementing training and development programmes to maintain exceptional service levels.
- Recruited, interviewed and hired high-performing individuals, developing passionate, dedicated teams.
- Built customer relationships with consultative sales approach.
- Carefully managed and recorded cash and credit transactions, diminishing financial discrepancies.
- Conducted regular audits to maintain functionality and cleanliness of store.
- Highlighted individual and team accomplishments and made recommendations on new and impactful methods of recognition.
Support Worker
Care tech
Birmingham, west midlands
09.2019 - 01.2021
- Worked flexible hours across night, weekend and holiday shifts.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Helped individuals with day-to-day activities while consistently encouraging independence and self-belief.
- Maintained optimal safety standards throughout client home and care environments, prioritising risk-reduction, health and hygiene.
- Checked medication schedules and patient needs to verify correct medication administration.
- Prioritised person-centred care to maximise independence for clients with dementia and limited mobility.
- Cleaned and organised patients' living quarters.
- Monitored individuals' physical and emotional wellbeing, promptly reporting changes to doctors and family members.
- Charted daily observations, mobility activity and eating percentages to aid continued client assessment.
Key Worker
Empire care
Birmingham, west midlands
01.2019 - 04.2020
- Improved physical and mental wellbeing of service users through patient-centred care planning.
- Tailored care and support to individual needs for bespoke, personalised service.
- Empowered individuals to pursue hobbies and leisure activities such as shopping and creative activities.
- Assisted in all aspects of personal care while encouraging independence and activity appropriate to individual ability.
- Met needs of clients with learning difficulties and handled challenging behaviours.
- Successfully empowered individuals to pursue hobbies and leisure activities, such as shopping and creative activities.
- Delivered on care plan goals while responsibly managing client budget.
Catering Assistant
Seavers
Rowley Regis, Sandwell
12.2014 - 11.2017
- Prepared food for high-capacity events to strict schedules.
- Maintained high standards of food hygiene through regular checks of fridge and freezer temperatures.
- Upheld outstanding levels of cleanliness through methodical clean-as-you-go approach.
- Carefully prepared ingredients based on menus, portion control and agreed quality standards.
Shop Assistant
nisa local supermarket
Kingswinford, Dudley
03.2016 - 01.2017
- Assisted customers with product selection and sales, recommending items to increase transaction value.
- Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference.
- Fostered positive relationships with customers to enhance loyalty and retention.
- Prepared products for sales floor, steaming and presenting items immaculately for appealing displays.
- Replenished floor stock and processed deliveries promptly, maximising product availability for customers.
- Covered extra shifts and maintained flexible schedule to achieve store goals.
Sales Assistant
Card Factory
Rowley Regis, Sandwell
09.2015 - 01.2016
- Provided service with a smile, offering courteous, helpful advice to best meet customer needs.
- Accepted and processed cash, cheque, card and mobile payments using POS systems.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Shelved and merchandised new products in visually appealing, organised displays to engage customers.
Education
GCSEs -
Ormiston Forge Academy
Cradley Heath 09/2009 - 04/2014
Skills
- Target motivated
- Inspiring leadership
- Orienting and training
- Sales monitoring
- Excellent budgetary techniques
- Outstanding customer service
- Supply negotiation
- Sales growth
- Business Development
- Staff supervision
- Budgeting
- Consulting
Languages
English
Fluent
Timeline
Support Worker
Care tech
09.2019 - 01.2021
Key Worker
Empire care
01.2019 - 04.2020
Assistant Manager
Flakes Of Moseley
09.2017 - 10.2023
Shop Assistant
nisa local supermarket
03.2016 - 01.2017
Sales Assistant
Card Factory
09.2015 - 01.2016
Catering Assistant
Seavers
12.2014 - 11.2017
GCSEs -
Ormiston Forge Academy
09/2009 - 04/2014
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