Ellana Delfino-Rice
Account Manager
East Midlands / Bristol
Summary
Ambitious, strategic and results-driven Account and Project Manager with extensive experience leading complex, concurrent projects across healthcare, as well as successfully meeting and exceeding sales targets. Highly skilled in client and stakeholder management, with a proven ability to build strong partnerships with NHS trusts and private providers to maximise accounts.
Overview
8
8
years of professional experience
5
5
Certifications
Work History
Account Manager
EMS Healthcare
01.2025 - Current
- Act as the primary relationship holder for key client accounts, ensuring high levels of satisfaction, retention, and long-term partnerships, whilst maximising account revenue through consultative selling.
- Produce business cases, proposals, and client presentations to support strategic growth initiatives.
- Further developed strong commercial awareness of the healthcare sector, particularly NHS structures, private hospitals, funding models, and the competitive market landscape.
- Conducted market research to develop detailed account and regional sales plans, and implementing these to meet sales targets.
- Maintained accurate sales and client records through Salesforce, ensuring effective forecasting and pipeline management.
- Represented the company at industry events and conferences, including delivering talks, building networks and promoting services.
- Lead contract negotiations with multiple stakeholders within NHS and private sectors, ensuring that favourable outcomes were secured for the business and the client.
Equality, Diversity and Inclusion Champion
EMS Healthcare
02.2023 - Current
- As an additional role, I was been appointed to oversee the company's Equality, Diversity and Inclusion review.
- Contributed to achieving an ESG score of 89%, the highest score within the LDC investment portfolio.
- Completed a full review of the businesses policies, processes and data against an agreed framework.
- Independently written and published a full internal baseline report of findings including gender pay gap review, and subsequent yearly reports.
- Independently written and published a full strategy for improvement and progress evaluation and management.
- Coordinated an employee council to assist with the implementation of the strategy.
Senior Project Manager
EMS Healthcare
02.2024 - 01.2025
- Lead a project team to oversee clinical capacity projects from conception to delivery, including varied, complex and concurrent projects.
- Oversee budget review across the project team and ensure projects are delivered within budget, whilst maximising customer experience.
- Developed skills in overseeing full project lifecycles, from scope definition and planning through to execution, risk management, and final delivery.
- Experienced in developing strong client relationships to secure repeat business and maximise revenue growth across accounts.
Project Manager
EMS Healthcare
02.2023 - 02.2024
- Managed and lead a team to oversee all projects from conception to delivery, including varied, complex and concurrent projects.
- Developed extensive experience delivering complex projects on time, within budget, and to stakeholder expectations.
- Drove strategic alignment between business goals and project outcomes, and managed a logistically complex project which was shortlisted for a HSJ Partnership Award.
- Coordinated internal stakeholder project review processes, feeding into business ISO, completing lessons learned and ensuring learnings are applied by all relevant teams across the business.
Senior Project Executive
EMS Healthcare
08.2021 - 02.2023
- Managed multiple concurrent projects from concept to completion, ensuring a high standard was consistently met.
- Oversaw project budgets and NHS procurement processes to ensure financial targets were met.
- Completed monthly client reporting and hosted regular meetings to discuss project performance against KPIs.
- Assisted Managers with contract management and contract paperwork.
Clinical Resources Coordinator
Medigold Occupational Health Consultancy
11.2019 - 09.2021
- Managed the Urgent Covid-19 project, fast-tracking relevant medical staff through the clearance process by liaising with clinical personnel.
- Coordinated Client mass vaccination sessions, ensuring all medical employees receive clearance within tight project timelines.
- Wrote and distributed external client communications, including project updates and status reports.
Supplier Onboarding Manager
adam HTT
08.2018 - 08.2019
- Supplier Onboarding Manager role included strategising and managing the onboarding of public sector clients' suppliers to an online digital platform.
- Successfully communicating a complex digital procurement system to both clients and suppliers.
- Development of excellent stakeholder management skills through working with a portfolio of public sector clients including Local Authorities and NHS procurement teams.
- Compiling reports through the digital platform on both supplier and client performance against company KPIs.
- Creating and carrying out communication strategies to ensure targets were met within tight project timelines, including coordination of large market engagement events.
Student Ambassador
The University of Birmingham
09.2017 - 07.2018
- Represented The University of Birmingham whilst touring prospective students and parents during open days and student visit days, answering questions and providing insight.
Education
Master of Science - Social And Cultural Theory
University of Bristol
09.2021
Bachelor of Arts - Political Science
The University of Birmingham
07.2018
GCSE & A Levels - History, English Literature And Politics A Levels
Northampton School For Girls
06.2015
Skills
- Specialist Industry Knowledge - Strong understanding of the UK Healthcare system (NHS and Private), healthcare infrastructure requirements and temporary buildings
- Client & Stakeholder Management – building strong, long-term relationships with NHS trusts, private healthcare providers, and senior stakeholders
- Demonstrable Sales Acumen - experience meeting and exceeding sales targets, negotiating high-value deals and implementing sales strategies
- Project Leadership – leading complex, concurrent projects from concept to delivery with consistent high-quality results
- Strategic & Commercial Awareness – driving efficiency, growth opportunities, and continuous process improvements
- Budget & KPI Management – overseeing budgets, financial performance, and reporting against key targets
- Communication & Presentation – confident in reporting, strategy writing, and presenting to senior audiences
Certification
2023 Sales Training Course
Accomplishments
EMS Healthcare - Employee of the Year 2024-2025
Timeline
Account Manager
EMS Healthcare
01.2025 - Current
Senior Project Manager
EMS Healthcare
02.2024 - 01.2025
Equality, Diversity and Inclusion Champion
EMS Healthcare
02.2023 - Current
Project Manager
EMS Healthcare
02.2023 - 02.2024
Senior Project Executive
EMS Healthcare
08.2021 - 02.2023
Clinical Resources Coordinator
Medigold Occupational Health Consultancy
11.2019 - 09.2021
Supplier Onboarding Manager
adam HTT
08.2018 - 08.2019
Student Ambassador
The University of Birmingham
09.2017 - 07.2018
Bachelor of Arts - Political Science
The University of Birmingham
Master of Science - Social And Cultural Theory
University of Bristol
GCSE & A Levels - History, English Literature And Politics A Levels
Northampton School For Girls
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