Ellamae Clark

Served in Children's Community Nursing Team for over three years, handling administrative duties.
Supported nursing staff as a Clinical Support Worker on community visits. I have also supported in joint respiratory clinics with the Royal Brompton, however when a nurse has not been available I have run these independently. Working within the team I have learnt various new skills and developed previous skills.

• Liaising with professionals and parents/carers, handling a varied range of queries.
• Empathetic and sensitive when communicating with families, as many families require support and understanding
• Taking children's height, weight, blood pressures.
• Diary management of the nurses community visits.
• Patient supplies ordering and managing deliveries.
• Visits to a range of different patients, interacting with the children whether they were verbal or non verbal by exploring the child's interests, playing with them and overcoming communication barriers.
• Innovative working, creating new documents and suggestion new ways of working to benefit the service.

I previously worked for Hertfordshire Community Trust as an Administrator. I worked for the Medical Director, Dr Elizbeth Kendrick and the team associated such the Deputy Medical Directors and the Pharmacy Director and his team.

• Took minutes during meetings with accuracy and precision, facilitated follow-up actions efficiently.
• Organised meetings, improved communication within the team.
• Filed documents systematically which increased ease of access when needed.
• Transcribed correspondence and documents into correct formats used by office team.
• Created documents that helped streamline the service.
• Good Knowledge of Microsoft Office
• Managed the teams emails and diaries.
• Covered Reception duties when required for the Hertfordshire Community Head Office.

• Coordinated operative diaries by geographic location and urgency to improve scheduling effectiveness.
• Liaised with customers and suppliers through phone and email communications.
• Ordered parts and managed stock levels to ensure availability.
• Coordinated stock organisation to optimise inventory management.
• Processed payments via telephone
• Developed new documents to enhance work efficiency.

• Scheduled operatives and contractors for necessary repairs for social housing residents.
• Manage emergency and overdue repair works in line with the service agreements.
• Liase with customers, operatives and contractors
• Safeguarding vulnerable residents and made sure their properties works were prioritised.

Managing phone calls for hundreds of different companies, ranging from booking appointments for patients at medical centres to streamlining calls to corporate offices.

• Offered friendly, efficient customer service and handled challenging situations with ease.
• Increased customer satisfaction by resolving issues.
• Improved efficiency and productivity by acquiring new skills.

• Followed cash handling procedures strictly, minimising errors during transaction periods.
• Coordinated table arrangement, creating an organised dining environment during peak hours.
• Resolved complaints promptly, ensuring a pleasant dining experience for all patrons.
• Facilitated smooth service with effective communication between kitchen staff and servers.
• Assisted in training new hires, increasing efficiency within the server team.
• Delivered excellent customer service, ensuring repeat business.
• Performed daily opening and closing functions such as stock counting, cashing up and securing premises.
• Upheld hygiene standards with regular cleaning tasks.

• Demonstrated respect, friendliness and willingness to help wherever needed.
• Worked flexible hours, covering nights, weekends and bank holidays.
• Offered friendly, efficient customer service and handled challenging situations with ease.
• Increased customer satisfaction by resolving issues.
• Consistently arrived at work on time and ready to start immediately.
• Performed cashing up duties at end of shift, ensuring till was in balance and earnings were recorded accurately.