Ella Worboys

• Diffused potentially volatile situations by employing proven de-escalation and conflict management techniques.
• Protected life and property by enforcing UK laws and regulations.
• Produced comprehensive crime reports with meticulous attention to detail.
• Responded quickly to emergency situations, leading calm and effective negotiations with suspects to diffuse highly charged situations.
• Supported rescue efforts in emergency situations by directing traffic, administering emergency medical aid and removing people from dangerous areas.
• Provided visible presence areas, deterring crime through on-foot and mobile patrol duties.
• Maintained strict confidentiality through careful and correct storage of case documents, in line with internal policies ready for The Crown Prosecution Service
• Aided investigations through strategic interviewing and statement taking of victims, suspects, witnesses and informants.
• Coordinated complex investigations with external law enforcement agencies.
• Acquired and served warrants for arrests, searches or other purposes.
• Gathered evidence carefully at crime scenes, enforcing forensic procedure
• PIP Level 2
• Gypsy Roma Traveller Liaison Officer

· Arranging emergency maintenance

· Ensuring contractors carry out their work correctly and lawfully

· Producing property inspection reports including interim and check out reports

· Overseeing property condition reports and taking remedial action when required

· Serving Section 21 & 8 notices

· Lodging deposits and dealing with the deposit adjudication scheme

· Inputting invoices onto systems and paying contractors

· Continuous knowledge and review for statutory compliance, legislation and changes to law which affect our compliance or review of safety procedures and policy

· Producing KPI reports for head office on a monthly basis

· Arranging reactive and proactive maintenance

· Ensuring contractors carry out their work to specification

· Dealing with enquiries from tenants and leaseholders

· Producing property inspection reports including interim and check out reports

· Overseeing property condition reports and taking remedial action when required

· Serving Section 21 & 8 notices

· Lodging deposits and dealing with the deposit adjudication scheme

· Inputting invoices onto systems

· Continuous knowledge and review for statutory compliance, legislation and changes to law which affect our compliance or review of safety procedures and policy

· Managing the company's social media accounts

Gathered evidence of problem tenants for legal and insurance cases.

· Liaising with vendors/landlords and applicants

· Inputting properties and people onto referencing database Goodlord

· Booking landlord gas certificates, electrical checks and EPC's

· Ensuring compliance and due diligence: Health & Safety, fire safety and valid safety certificates

· Providing admin support to the lettings team and Property Manager

· Following up with prospective renters during the referencing process

· Producing league tables, KPIs and other reports on a daily, weekly & monthly basis

· Act as a ‘first point of contact' in responding to enquiries from Connells staff

· Ensure department and company objectives are met / exceeded

· Liaising with branch network to determine outcomes of all market appraisal booked

· Ensure professional customer service is provided to both internal and external customer

· Received two GEM awards (Going the Extra Mile) award for my commitment and performance

· Creating sales opportunities with customers and processing them through Micros system

· Excellent knowledge of the facilities that Luton Hoo Hotel, Golf & Spa have to offer

· Processing payments through a Micros system

· Ensuring the highest levels of customer service are achieved and exceed expectation of guests

· Being a professional and exceptional ambassador for Luton Hoo Hotel, Golf & Spa

· Dealing with a high volume of people during our afternoon tea services whilst dealing with customer queries and complaints in a professional manner

· Establishing and building customer relationships