Ella West

• Developed my own side business named 'EW Brow Bar' as a beautician, collaborating closely with clients, attentively assessing their needs and responding appropriately, which enhanced my communication, customer engagement and interpersonal skills
• managing my own stock, processing orders, booking in appointments and managing new clients.

As a Sales Associate at Hyde Park’s Winter Wonderland, I provided excellent customer service in a fast-paced, festive environment. My responsibilities included assisting customers with purchases, handling transactions efficiently, and maintaining a welcoming atmosphere. I ensured stock levels were replenished, displays remained tidy, and products were presented attractively. Additionally, I helped manage queues, answered customer inquiries, and worked collaboratively with team members to ensure smooth operations during peak hours. This role enhanced my communication skills, adaptability, and ability to work under pressure.

• Employer- Yasmin West
• working as a sales associate for Westbakes cookies, including in-store and external services such as winter wonderland (2024) and Taste of London (2022).
• Providing customer service, offering tailored product recommendations, building rapport with customers and enhancing customer satisfaction.
• Assisting in mixing, baking and food decorating processes.
• Preparing and boxing large orders for companies in partnership.

• Working as a receptionist on weekends,meeting and greeting new clients, providing exceptional client support alongside arranging and confirming appointments, answering phone calls,diary management, and ad-hoc administration tasks such as stock control and social media management.