Ella Webster
Derby,Derbyshire
Summary
Foundation Level 3 Diploma student in Travel and Tourism, building customer service, communication and teamwork skills through hospitality and childcare roles. Adapts quickly, follows safeguarding and hygiene procedures, and contributes to safe, organised environments while learning from day-to-day operations. Brings a positive attitude, strong people skills and motivation to develop further within service-led settings. Experienced in delivering exceptional customer service in fast-paced hospitality settings. Skilled at managing guest relations, handling queries, and ensuring welcoming atmosphere.
Overview
1
1
year of professional experience
Work History
Hospitality Team Member
The White Swan
Derby, Derbyshire
03.2026 - Current
- Warmly greeted and seated visitors, enhancing guest experience
- Delivered food and drinks to tables efficiently during busy service periods, supporting smooth operations and enhancing guest satisfaction.
- Greeting, arriving and departing customers courteously, fostering positive impressions and encouraging repeat visits.
- Maintained high standards of cleanliness throughout the establishment, preparation tables and dining areas.
- Maintained cleanliness and hygiene standards in dining and kitchen areas, ensuring compliance with health and safety regulations.
- Kept front-of-house areas in a clean, safe environment welcoming staff and customers..
- Communicated with Kitchen Staff
- Efficient working
- Collaborating in Team meetings
Nursery Helper
The Cottage Day Nursery
Derby, Derbyshire
09.2025 - 09.2025
- Kept children safe and secure at all times.
- Monitored children's progress and behaviour, communicating concerns to nursery management to support timely interventions.
- Provided emotional support and guidance to children, helping them develop social skills.
- Fostered positive relationships with children through role modelling and active participation in activities.
- Led children to clear up after activities to maintain a clean, safe and orderly environment.
- Organised classroom layout to enhance learning experience for children., ensuring a tidy and conducive learning environment for all children.
- Entertained children with games, stories and age-appropriate films.
Education
Foundation Level 3 Diploma - Currently studying Travel and Tourism
Derby Roundhouse College
Derby01-2028
Skills
- Empathy
- Strong communication
- Effective listening
- Approachable attitude
- Friendly demeanour
- Team Player
- Independence
- Motivated
- Excellent punctuality
Hobbies and interests
- Weekly swimming
- Daily fitness
- Learning British Sign Language independently
- Committed to friendships, partnerships and family
- Socializing
- Dog walking
- Travelling Domestically and Internationally
- Tourism and Travel
Learning British Sign Langauge
- Learning BSL to help communicate with the general public
Timeline
Hospitality Team Member
The White Swan
03.2026 - Current
Nursery Helper
The Cottage Day Nursery
09.2025 - 09.2025
Foundation Level 3 Diploma - Currently studying Travel and Tourism
Derby Roundhouse College