Ella Stoumann

• I lead the Concierge team, overseeing corporate and private sales and high-value client relationships. My role combines commercial reporting, strategic planning, and a strong commitment to exceptional service. I use data and insight, as well as networking and hosting events to grow and retain our client base, while motivating a core team of 8 AYR and up to 40 seasonal colleagues to deliver outstanding results during peak trading.

Key Responsibilities:

• Set and deliver the department’s commercial and client growth strategy. Hitting growth YOY, with total sales of £11M in latest YTD.
• Lead on budgeting, forecasting, sales reporting and monthly Board updates.
• Use insight to drive business development and inform decision-making. Remain competitive in a fast-moving retail landscape.
• Lead, motivate and develop a high-performing team through peak periods.
• Build strong corporate and private client relationships with a focus on exceptional service.
• Organise and host events in beautiful spaces to network and build client relationships.
• Work with various stakeholders around the business on executing collaborative projects and marketing opportunities.
• Support continuous improvement of CRM and operational systems.
• Ensure KPIs, SLAs and departmental standards are consistently met.
• Agile and solutions-driven, I have a strong track record of delivering creative, effective outcomes under pressure and with limited resources.