Ella Stokes
City of London
Summary
Workplace and facilities professional with 10 years of experience across workplace operations, hospitality, events, and executive support. Experienced in creating clean, functional, and welcoming environments, coordinating suppliers and service providers, supporting internal events, and acting as a trusted point of contact for day-to-day operational needs. Known for strong communication, adaptability, and a customer-focused approach, with experience supporting teams in fast-paced settings and handling changing priorities with professionalism and warmth.
Overview
12
12
years of professional experience
Work history
Facilities Manager
CHBC
London
03.2026 - 04.2026
- Oversee day-to-day workplace operations to maintain a clean, functional, and welcoming office environment for employees and visitors.
- Coordinate suppliers and service providers, managing office needs efficiently and ensuring high service standards.
- Support internal events, bookings, and workplace logistics in collaboration with wider teams.
- Act as a key point of contact for workplace and real estate matters, maintaining clear communication across the business.
- Represent workplace needs during periods of change, including office transitions and relocations.
- Take a hands-on, customer-focused approach to employee experience, responding quickly to issues and short-notice requests.
PA to Producer & Actor
Freelance
London
01.2023 - 03.2026
- Provide high-level administrative and operational support, managing complex schedules, meetings, travel, and changing priorities.
- Prepare documents, proofread materials, take minutes, and maintain accurate filing systems.
- Track expenses, process invoices, and manage contracts with strong attention to detail.
- Act as a trusted point of contact across professional networks, handling confidential information with discretion.
- Balance multiple deadlines and stakeholder expectations in a fast-moving environment.
Team Member
Plantshack
London
12.2025 - 03.2026
- Supported daily operations including supplier coordination, stock control, and cost awareness in a fast-paced environment.
- Assisted with team training and contributed to events and menu development.
- Helped maintain efficient service standards and a positive customer experience.
Supervisor
McMullens Restaurants
Camberley / London
01.2021 - 03.2026
- Supervised daily operations, including rota planning, task allocation, team support, and training.
- Maintained high standards of cleanliness, compliance, and customer service in busy service environments.
- Helped coordinate events and customer communications, supporting smooth day-to-day operations and business growth.
- Served as a link between management and frontline staff, ensuring clear communication and effective issue resolution.
- Nominated for Team Member of the Year 2023.
Co-Producer
Green Wasp Productions
London
11.2025 - 02.2026
- Coordinated locations, crew, suppliers, schedules, and budget requirements for a short film production.
- Managed communication across multiple stakeholders to keep delivery on track.
- Supported operational planning and problem-solving across production logistics.
Events Assistant & Head Barista
Utterwaffle
London
04.2024 - 09.2025
- Supported front-of-house operations and represented the business at private, festival, and corporate events.
- Coordinated bookings and reservations while delivering a high-quality customer experience.
- Helped manage service flow and operational readiness in a busy customer-facing environment.
Workshop Leader
Boss Acting
London
02.2024 - 04.2024
- Planned and delivered structured workshops for different age groups in a safe, organised environment.
- Managed session logistics, lesson planning, and showcase preparation.
Head Waitress
The Riding House Group
London
09.2023 - 04.2024
- Supported front-of-house operations in a high-volume central London restaurant.
- Assisted with large corporate events and private functions, maintaining excellent service standards.
- Built strong customer relationships and managed guest expectations effectively.
Marketing Manager
Saltire Sky Theatre
Edinburgh
01.2019 - 01.2021
- Managed communications, scheduling, and promotional coordination for productions and tours.
- Worked across teams to keep campaigns organised and responsive to deadlines.
Receptionist
Places for People Leisure
Hampshire
08.2014 - 08.2017
- Managed enquiries, bookings, check-ins, and front-desk administration across leisure facilities.
- Supported member experience through strong communication, organisation, and day-to-day coordination.
Education
MA - Musical Theatre
Royal Welsh College of Music & Drama
Cardiff07.2025
Bachelor of Arts - Acting
Royal Birmingham Conservatoire
Birmingham07.2021
Skills
- Workplace Management
- Facilities Coordination
- Office Operations
- Supplier & Vendor Management
- Employee Experience
- Internal Event Coordination
- Stakeholder Communication
- Administrative Support
- Budget Tracking
- Health & Safety Standards
- Training & Team Support
- Problem Solving
- Scheduling & Logistics
- Cross-Functional Collaboration
Timeline
Facilities Manager
CHBC
03.2026 - 04.2026
Team Member
Plantshack
12.2025 - 03.2026
Co-Producer
Green Wasp Productions
11.2025 - 02.2026
Events Assistant & Head Barista
Utterwaffle
04.2024 - 09.2025
Workshop Leader
Boss Acting
02.2024 - 04.2024
Head Waitress
The Riding House Group
09.2023 - 04.2024
PA to Producer & Actor
Freelance
01.2023 - 03.2026
Supervisor
McMullens Restaurants
01.2021 - 03.2026
Marketing Manager
Saltire Sky Theatre
01.2019 - 01.2021
Receptionist
Places for People Leisure
08.2014 - 08.2017
MA - Musical Theatre
Royal Welsh College of Music & Drama
Bachelor of Arts - Acting
Royal Birmingham Conservatoire