Ella Spensley

-I was responsible for running shifts managing upwards of 8 members of staff and catering to a minimum 110 customers on a daily basis

-I was a key holder giving me the responsibility of opening and closing the premises

-I have experience in money handling, including; taking payments, cashing up at the end of the day, imputing financial data into databases, issuing refunds

-I handled customer complaints and dealt with them accordingly

-I attended regular area zoom meetings taking on board advice on how to efficiently control labour, maintain brand standards and to consistently meet targets

-I amended rotas in accordance with the daily targets and expected covers in order to increase efficiency and reduce labour costs

-I delivered bar, front of house and supervisor training to new members of staff

-I maintained a clean, well organized and friendly working environment for staff and a comfortable, welcoming environment for customers

-I was made a key holder with the responsibility of closing the restaurant

-I managed shifts helping to keep up a fast pace, easy flowing, organized shift under any circumstances, including occasionally covering at other Zizzi restaurants

-I supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.

-I was a mainline of communication between the management team and other members of staff, ensuring everyones needs were being catered to and everyone was fulfilling their job roles

-I handled jobs delegated to me by higher management such as; creating brand standards compliance lists, assigning the teams role for the shift, completing the daily kitchen and bar checks

-I directed both front of house and back of house employees through daily tasks and monitored performance throughout day.

-I exhibited strong multitasking abilities by balancing order taking, clearing tables, delivering drinks, running food, taking payments, establishing a good rapport with customers and other members of staff and tending to multiple groups with different requests

-I was responsible for creating a positive dining experience even in high pressure situations

-I was knowledgeable of the menu and shared recommendations to customers based on preferences and dietary requirements

-I worked along side a large team to deliver a high level of customer service during peak times

-I packed multiple takeaway orders at once making sure each one was correct and well presented

-I worked behind the bar, memorizing the spec for all drinks including cocktails, mocktails, seasonal drinks, coffees

I kept a stock rotation flowing, kept a hygienic, clear and organized area and took pride in the presentation of the drinks