Ella Spear
Wimbledon,London
Summary
Dynamic and personable professional with expertise in creativity, leadership, and problem-solving. Friendly and approachable, skilled in team management, training, and mentoring, with a proven ability to organise tasks, manage time, and multitask effectively. Experienced in customer service, communication, and interpersonal engagement, with strong decision-making and conflict-resolution abilities. Adept at inventory and order management, event planning, child-led education and consistently delivering innovative solutions with attention to detail. Committed to contributing skills and adaptability to support team success and excel across diverse roles.
Overview
10
10
years of professional experience
Work history
Freelancer
Ceramic Classes London
London
08.2025 - Current
- Maintained safe, clean working environment.
- Managed kiln operations for consistent results.
- Introduced clay recycling to promote sustainability.
- Led educational taster sessions.
- Supervised on-site gallery operations.
- Processed and logged sales accurately.
- Kept workspaces clean and organised.
- Supported development of company website.
Supervisor
Pottery Café
London
08.2023 - 08.2025
- Liaised with suppliers and managed stock orders, including specialised materials and chemicals.
- Designed and coordinated custom studio orders.
- Maintained a clean, organised, and safe studio environment.
- Managed email and phone enquiries, handling 30+ customer calls daily.
- Planned and led daily operations, setting staff targets and supervising weekend shifts.
- Resolved customer complaints, ensuring satisfaction and smooth service.
- Trained new staff on tills, stock management, café duties, and customer service.
- Processed orders and transactions accurately.
- Created content for social media to enhance studio engagement.
Studio Assistant
Pottery Café
London
08.2021 - 08.2023
- Maintained store cleanliness and safety through deep cleaning, merchandising, and waste removal.
- Assisted with large group parties, ensuring guest satisfaction and handling requests promptly.
- Managed reservations and updated bookings in line with policies and procedures.
- Delivered excellent customer service, offering friendly and helpful advice.
- Took food and drink orders while following health and safety standards.
Nursery Assistant
Lemon Tree Montessori
South Croydon
06.2019 - 09.2019
- Delivered child-led learning activities in line with the EYFS framework.
- Designed and implemented small educational tasks and lesson plans.
- Supported children with SEND, ensuring inclusive and accessible learning.
- Promoted positive behaviour through conflict resolution and reinforcement techniques.
- Followed safeguarding guidelines to ensure child safety and wellbeing.
- Maintained a welcoming, safe, and tidy environment to support development.
- Communicated effectively with children, using active listening and play-based engagement.
- Managed routines and multitasked effectively while serving as a positive role model.
Events Assistant
Whitgift Care Home
London
06.2017 - 08.2018
- Supported resident care and wellbeing through daily interaction and activities.
- Assisted in planning and running events, trips, and on-site activities.
- Drafted articles, emails, and attendee lists for newsletters and events.
- Communicated timelines and encouraged resident participation.
Small group and activity leader
Emmanuel Church
South Croydon, Croydon
09.2015 - 06.2017
- Led group activities, ensuring safeguarding and wellbeing at all times.
- Kept registers and maintained responsibility for group supervision.
- Organised and delivered team-building and craft activities.
- Encouraged participation, built rapport, and maintained a positive atmosphere.
Education
Bachelor of Arts - Education Studies
University of Birmingham
A-Levels - English Literature
Archbishop Tenison's C of E
GCSEs - Maths
Archbishop Tenison's CofE High School
Skills
- Creativity & Innovation
- Leadership & Team Management
- Problem-Solving & Adaptability
- Organisation & Time Management
- Customer Service & Communication
- Training & Mentoring
- Child-Led Education & Engagement
- Event Planning & Coordination
- Social Media & Digital Management
- Attention to Detail
- Multitasking
- Conflict Resolution
- Interpersonal Skills
Accomplishments
- https://www.linkedin.com/in/ella-spear-62ba86201/
- https://www.instagram.com/ezzcraftz/
Affiliations
- Digital Illustration
- Drawing
- Music
Timeline
Freelancer
Ceramic Classes London
08.2025 - Current
Supervisor
Pottery Café
08.2023 - 08.2025
Studio Assistant
Pottery Café
08.2021 - 08.2023
Nursery Assistant
Lemon Tree Montessori
06.2019 - 09.2019
Events Assistant
Whitgift Care Home
06.2017 - 08.2018
Small group and activity leader
Emmanuel Church
09.2015 - 06.2017
Bachelor of Arts - Education Studies
University of Birmingham
A-Levels - English Literature
Archbishop Tenison's C of E
GCSEs - Maths
Archbishop Tenison's CofE High School
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