Ella-Sophia Lambert

My role during my internship was assisting with social media management, helping to develop strategies that boost brand visibility and community engagement for the company. My responsibilities include filming and editing short-form videos, developing content ideas to highlight events, memberships, and bookings, to help boost their online presence and get their name out to their target audience.

As a cashier at Tesco, I gained valuable experience in providing excellent customer service in a fast-paced environment and as a team worker. The fast-paced environment has aided my ability to work efficiently under pressure, alongside quick thinking, and ensure that customers' queries are resolved promptly. This job also showed me the ability to work well in group settings. This was vital when working in customer service, as it taught me the value of teamwork and being able to communicate effectively with others. In addition to being a cashier, I would provide additional support around the store, assisting customers in finding different products and helping other workers with bagging and organising shelves.

During my time at the opportunity group, I was tasked with the role of shadowing the other workers and supervising children with additional needs (aged 1 - 5). I helped the children learn how to play and interact with others their age and ensured their safety by closely monitoring them. Moreover, I would help create new and engaging activities for the children to partake in. During the time the children weren't at the Group, I would assist in cleaning duties and making sure the children's play areas were set up safely. This experience gave me an insight into what the group do to help parents of the children navigate having a child who may need additional support in the future and how I can help support these children down the line.