Ella Scothorne
Dronfield,ENG
Summary
Dedicated individual with a strong work ethic, showcasing adaptability and teamwork through various roles. Demonstrates effective communication skills while engaging with customers and resolving inquiries, contributing to a positive shopping experience. Proven ability to manage tasks efficiently, ensuring smooth operations and meeting sales targets.
Overview
3
3
years of professional experience
Work History
Retail Sales Assistant
Flannels
11.2024 - Current
- Managed stock levels on the shop floor, replenishing items to maintain availability.
- Handled customer enquiries, providing prompt responses to questions about products and services.
- Processed sales transactions accurately, handling cash and card payments efficiently.
- Maintained a tidy and safe shopping environment, following health and safety guidelines.
- Opened new merchandise boxes and stocked sales floor racks and shelves with latest items.
- Assisted customers in selecting products, offering detailed advice to meet their needs.
- Performed closing duties such as cleaning windows and floors, securing shop premises and cashing-up tills.
- Collaborated with team members to achieve sales targets and improve store performance.
- Advised customers on product range, price, delivery, warranties and product use.
- Addressed and resolved customer complaints, ensuring satisfaction and maintaining store reputation.
- Processed cash and card payments during busy shopping periods to minimise customer waiting times.
- Promoted sales and special offers for discounts and merchandise options.
- Shared new products and promotions with customers to encourage sales.
- Processed incoming stock to maintain accurate inventory records and organized stock room.
- Gained extensive knowledge of product inventory to aid customers with merchandise enquiries.
- Operated register to process payments via cheque, cash and cards.
- Met sales targets through proactive promotion and excellent customer service.
- Addressed and resolved complex customer complaints to restore satisfaction and support customer loyalty.
Office Administrative Assistant
Hallamshire Heating and Air Conditioning Company
05.2023 - 07.2023
- Entered purchase invoices into Sage to ensure accurate financial records
- Digitised documents by scanning and uploading from outdated paper system
- Received deliveries and managed orders to maintain stock levels
Education
A-Levels - Psychology
Dronfield Henry Franshaw
Dronfield01-2027
A-Levels - Business
Dronfield Henry Franshaw
Dronfield01-2027
A-Levels - Engineering
Dronfield Henry Franshaw
Dronfield01-2027
Skills
- Stock management
- Sales promotion
- Face-to-face selling
- Upselling techniques
- Invoice processing
- Refund and exchange processing
- Loss prevention awareness
- Health and safety procedures
- Retail law knowledge
- Retail KPI tracking
- Exceptional service
- Team collaboration
- Multitasking efficiency
- Superb time management
- Resilient under pressure
- Confident communicator
- Cleanliness standards
Hobbies and interests
- Gym
- I own and ride horses
Timeline
Retail Sales Assistant
Flannels
11.2024 - Current
Office Administrative Assistant
Hallamshire Heating and Air Conditioning Company
05.2023 - 07.2023
A-Levels - Psychology
Dronfield Henry Franshaw
A-Levels - Business
Dronfield Henry Franshaw
A-Levels - Engineering
Dronfield Henry Franshaw