Summary
Overview
Work history
Skills
Work availability
Timeline
AdministrativeAssistant
Ella Roberts

Ella Roberts

Inverness

Summary

Focused Customer Service Representative skilled in customer relationship development and sales. Providing unsurpassed support to demanding customers with a passion for consistently improving numbers, enhancing knowledge and exceeding expectations.

Overview

2
2
years of professional experience

Work history

Customer Service Representative

CAF - Charities Aid Foundation
02.2023 - 06.2023
  • Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
  • Assisted customers with varying questions using product knowledge and service expertise.
  • Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
  • Participated in regular training to maintain up-to-date knowledge on company products and policies.
  • Processed high-value payments with meticulous accuracy.
  • Maintained excellent working relations with numerous external clients.
  • Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.

Sales Assistant

JD Sports
Prestatyn
06.2022 - 08.2022
  • Assisted in stock management, keeping stockroom tidy and organised at all times
  • Used knowledge of sales lines and customers' preferences to reach individual and store sales targets
  • Shared fashion knowledge to build attractive outfits and maximise average transaction value
  • Welcomed customers and determined required products before checking out and bagging goods
  • Worked with team to complete daily and weekly routines that kept shop safe, clean and tidy
  • Developed store's visual standards and carried out visual merchandising to meet guidelines
  • Supported manager in opening and closing store.
  • Cleaned and maintained shop floor to improve presentation and customer experience

Front of House Team Member

Dornoch Castle Hotel
04.2021 - 08.2021
  • Greeted customers warmly and professionally on arrival, promptly directing to allocated tables.
  • Maintained attractive, clean and orderly spaces, creating a welcoming atmosphere for customers.
  • Alerted kitchen teams to specific guest criteria, including food allergies and intolerances.
  • Managed restaurant closing duties, from cleaning dining areas to cashing up tills.
  • Calculated charges, issued bills and collected payments, processing accurately to avoid till discrepancies.
  • Served high volumes of guests in fast-paced service environments with exceptional customer care.
  • Practiced healthy and safety measures to comply with regulations.
  • Participated in staff meetings to discuss daily specials, revisions on menu and event specifications.

Skills

  • BASIC EXCEL AND WORD SKILLS
  • EMAIL MANAGEMENT
  • CUSTOMER SERVICE
  • EXCELLENT TELEPHONE MANNER
  • CASH HANDLING
  • EFFECTIVE COMMUNICATION
  • EXCELLENT TIMEKEEPING
  • ABILITY TO HANDLE PRESSURE ESPECIALLY AT BUSY TIMES
  • TEAMWORK
  • MULTITASKING
  • EFFECTIVELY ABLE TO MEET DEADLINES

Work availability

Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Timeline

Customer Service Representative

CAF - Charities Aid Foundation
02.2023 - 06.2023

Sales Assistant

JD Sports
06.2022 - 08.2022

Front of House Team Member

Dornoch Castle Hotel
04.2021 - 08.2021

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Ella Roberts