ELLA RIX
Bristol
Summary
Confident, driven and highly capable professional with over four years of progressive experience in customer-facing roles. Skilled in team leadership, operations management, and customer service. I bring a positive and proactive approach to problem-solving and pride myself on my ability to work effectively under pressure. My hands-on management experience in a high-volume retail environment has developed my ability to lead teams, implement efficient systems, and exceed performance targets. I am also just really quite a nice person!
Overview
6
6
years of professional experience
Work history
Bar Supervisor
The Alma Tavern
Bristol
2025.10 - 2026.07
- Cultivated a friendly environment through excellent interpersonal skills enhancing overall guest experience.
- Coordinated with kitchen staff to provide seamless service during dining hours.
- Adhered to licensing regulations, maintaining the reputation of the establishment.
- Engaged with guests to create positive rapport, encouraging loyalty and repeat visits.
- Maintained exceptional customer service at peak times through strategic management of priorities and responsibilities.
Store Manager
Applegreen
Bristol
2024.02 - 2025.04
- Promoted into management following strong performance as Assistant Manager
- Independently managed daily operations of a busy petrol station, reporting directly to head office
- Oversaw team scheduling, stock control, and compliance with health & safety procedures
- Led team to consistently exceed sales targets and deliver outstanding customer service
- Responsible for banking, cash reconciliation, invoice processing, and supplier orders, as well as bookkeeping and staff payroll for 10 employees
Assistant Manager
Applegreen
Bristol
2022.12 - 2024.02
- Progressed from Supervisor to Assistant Manager within 6 months due to leadership skills
- Assumed full responsibility for store operations in the manager's absence
- Handled customer complaints professionally and resolved complex issues promptly
- Supported the launch and daily operations of an in-store Greggs - ensuring quality and hygiene standards were met
Administrative Assistant
Hartley Pensions
Bristol
2022.02 - 2022.09
- Managed confidential data entry with accuracy and attention to detail
- Communicated effectively with clients via phone and email, building rapport and trust
- Worked across multiple departments to support workflow and meet deadlines
- Developed proficiency in Microsoft Excel and formal written communication
Sales Associate
Cold Black Label Ltd
Bristol
2020.12 - 2022.02
- Provided expert advice on a range of craft beers and ciders in a specialist environment
- Managed the store solo, ensuring high standards of cleanliness, stock rotation, and customer engagement including upselling
- Provided product knowledge to customers for informed purchases.
- Understood customer needs and preferences to highlight product features.
Education
A Levels - Film (A*), Law (A), Politics (B)
Peter Symonds College
BA (Hons) - Filmmaking
UWE
Skills
- Customer Service (5 years)
- Team Leadership (3 years)
- Salesmanship
- Pouring a pint
- Conflict Resolution
- Efficient multitasking
- Positive attitude
- Calm demeanour
- Composure under pressure
- Initiative taking
- Communication proficiency
- I think i'm quite funny too
Timeline
Bar Supervisor
The Alma Tavern
2025.10 - 2026.07
Store Manager
Applegreen
2024.02 - 2025.04
Assistant Manager
Applegreen
2022.12 - 2024.02
Administrative Assistant
Hartley Pensions
2022.02 - 2022.09
Sales Associate
Cold Black Label Ltd
2020.12 - 2022.02
A Levels - Film (A*), Law (A), Politics (B)
Peter Symonds College
BA (Hons) - Filmmaking
UWE