Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Ella Reid

Yeovil

Summary

Friendly and enthusiastic Waitress adept at operating in fast-paced environments. Experienced in hospitality with focus on customer service. Specialising in creating welcoming environment that enhances dining experience, utilising interpersonal skills and knowledge of food and beverages. Organised, independent worker able to learn new tasks quickly and effectively. Able to work Monday, Weds and Saturdays.

Overview

2
2
years of professional experience

Work History

Waitress

Great Lyde Pub-Yeovil
Yeovil
09.2023 - 10.2024
  • I currently work on Sundays as a waitress in the Carvery Restaurant.
  • I meet and greet customers, take orders, make soft drinks, help clean in the kitchen and manage the table settings for the next day.
  • I also clean, organise and tidy the restaurant and kitchen when customers have left.
  • I have built strong relationships with regular customers for repeat business.


Sales Assistant

The Entertainer-Yeovil
Yeovil
11.2023 - 01.2024
  • I worked at the Entertainer Toy Store in Yeovil for 2 months as a Christmas temp.
  • I learnt a lot about customer service and enhancing their shopping experience by ensuring stock was replenished in a timely manner.
  • I worked on the till as well as on the shop floor demonstrating toys to customers.
  • I also unloaded stock to put into the stock room to allow a seamless stock inventory.
  • This role taught me how to communicate with all kinds of customers.

Sales Assistant

NEXT-Yeovil
Yeovil
06.2023 - 09.2023
  • I worked as a Sales Assistant in a temporary position during and after the Summer Sale.
  • I provided fast and efficient service on the tills, and also worked on the shop floor to ensure the displays were looking clean and well stocked and offering help to customers.
  • This role helped me to improve my social skills and customer service skills


Yeovil Town Football Club

Yeovil Town Football Club-Somerset
08.2022 - 04.2023
  • As a sales assistant in the busy cafe on football match days, I worked on the tills as well as prepared food orders.
  • I ensured all customers were satisfied
  • I gained great customer service experience from my first customer facing job.

Education

BTEC in Travel, tourism and hospitality -

Strode College
Street, Somerset
10.2023 -

GCSE -

Bucklers Mead Academy
Yeovil
09.2018 - 05.2023

Skills

  • Communication skills
  • Cash handling
  • Payment Processing
  • Food safety understanding
  • Serving Experience
  • Customer Service
  • Organisational Skills
  • Tills operation
  • Food preparation
  • Table clearing

Accomplishments

    Highfield Level 2 Award in Food Safety for Catering (RQF) June 2024.

Timeline

Sales Assistant

The Entertainer-Yeovil
11.2023 - 01.2024

BTEC in Travel, tourism and hospitality -

Strode College
10.2023 -

Waitress

Great Lyde Pub-Yeovil
09.2023 - 10.2024

Sales Assistant

NEXT-Yeovil
06.2023 - 09.2023

Yeovil Town Football Club

Yeovil Town Football Club-Somerset
08.2022 - 04.2023

GCSE -

Bucklers Mead Academy
09.2018 - 05.2023

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Ella Reid