Ella Powell
Gloucester
Summary
Energetic and enthusiastic bar staff member with years of experience in fast-paced environments. Possessing excellent organisation, interpersonal skills and communication abilities to manage guest expectations and maximise satisfaction. Skilled at staying on top of all serving needs and delivering fast, friendly and knowledgeable service.
Overview
4
4
years of professional experience
Work history
Bar Staff
The Swan Inn
Lewes, East Sussex
09.2021 - 08.2023
- Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
- Engaged with guests to create positive rapport, encouraging loyalty and repeat visits.
- Maintained bar stocks, replenishing daily as necessary.
- Changed beer kegs safely and efficiently, consistently following health and hygiene guidelines.
- Worked in conjunction with kitchen staff and customers to ensure the best service.
- Planned and informed customers of new menu items for purchase.
- Followed safe serving requirements, monitoring guest behaviour and discontinuing service to inebriated customers.
- Prepared mixed drinks and poured wine, beer and non-alcoholic beverages within target service timeframes.
- Adjusted lighting and music, creating entertaining atmosphere.
Kitchen Porter
The Swan Inn
Lewes, East Sussex
09.2021 - 08.2023
- Thoroughly cleaned kitchen utensils, cookware, glassware and serving dishes, maintaining faultless hygiene and presentation standards.
- Worked well in busy kitchen settings, coordinating and partnering with other staff to complete tasks efficiently.
- Kept health and hygiene standards high, ensuring washed pots and cutlery were impeccably clean for service.
- Assisted senior kitchen teams with ingredients preparation, enabling readiness for next service.
- Aided in preparing meals during service and food for the following days
- Responsible for training new staff members on proper safety protocol and job requirements while making them feel welcome
Customer Service Agent for Mercedes Benz
BDM Talk
Burgess Hill, West Sussex
05.2019 - 08.2022
- Assisted customers with varying questions using product knowledge and service expertise.
- Answered customer telephone calls promptly and improved on-hold wait times.
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
Education
A-Levels - Biology, English Literature, Modern History
BHASVIC
Brighton, Brighton and Hove 09/2020 - 07/2022
Master of Science - Equine Science
Hartpury University
Gloucester, Gloucestershire 09/2022 -
Skills
- Restaurant industry expertise
- Meticulous cleanliness
- Outstanding organisation
- Health and safety expertise
- Fresh food preparation
- Interpersonal relations
Languages
Spanish
Elementary
Timeline
Bar Staff
The Swan Inn
09.2021 - 08.2023
Kitchen Porter
The Swan Inn
09.2021 - 08.2023
Customer Service Agent for Mercedes Benz
BDM Talk
05.2019 - 08.2022
A-Levels - Biology, English Literature, Modern History
BHASVIC
09/2020 - 07/2022
Master of Science - Equine Science
Hartpury University
09/2022 -
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