Ella Mothee

• Meeting co-ordination, Complex, demanding and ever-changing diary management, Travel arrangements, Extensive relationship building with clients.
• Preparation of presentations and documentation, requiring excellent proof reading and written skills, Organising lunches, events and hospitality, sales targets
• Organised personal and professional calendars, supplying timely reminders of upcoming meetings and events.
• Processed mail, email and phone enquiries, minimising correspondence backlogs.
• Checked and opened mail, enabling prompt response to correspondence, bills and invoices.
• Professionally greeted clients and delivered friendly, knowledgeable assistance.
• Updated executive diaries with daily appointments, set reminders, and added key details.
• Organised and maintained filing system for easy staff access.
• Received requests for meetings and appointments, updated calendar and organised spaces and materials.

• Assistant for children with behavioural needs, additional learning difficulties and mental health.
• DBS checked
• Developed and nurtured excellent relationships with students and staff, enhancing positive learning environments.
• Oversaw students during breaks to maintain safe environment.
• Tutored students individually and in small groups to reinforce learning concepts from core subjects.
• Organised class spaces and prepared materials for upcoming teacher lessons.
• Assisted teacher with using support equipment and computers during lessons.
• Maintained sensitivity towards students with additional needs, continually improving their development and confidence.

Alongside bar work -

• Maintained clean, tidy and sanitised workstations for minimised staff and customer risk.
• Built and nurtured loyal customer relationships, promoting referrals to increase salon customer bases.
• Consulted with clients to understand and meet individual beauty needs.
• Carried out day-to-day tasks with enthusiasm, enhancing salon environments with continued positivity.
• Analysed beauty needs by assessing skin tone, texture and problems.
• Demonstrated skincare and makeup techniques to promote products and educate customers.
• Advised clients on particular products and treatments based on customer preferences, skin and hair types and current offers.

Part time position - alongside beauty therapist role

• Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
• Welcomed guests with friendly conversation and fun atmosphere.
• Maintained bar stocks, replenishing daily as necessary.
• Completed end-of-day cleanup to reset bar for next day.
• Engaged with guests to create positive rapport, encouraging loyalty and repeat visits.
• Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
• Collected cash payments, processing and providing correct change and receipts using Point Of Sale (POS) systems.
• Thoroughly cleaned bar areas, delivering positive first impressions to guests and maintaining impeccable hygiene standards.
• Prepared mixed drinks and poured wine, beer and non-alcoholic beverages within target service timeframes.
• Set up bar area and kept ingredients and utensils fully stocked to maintain optimal service level.

• Counter and till experience, Training in make up artisery, Dealing with customers with a high standard of service, Providing a memorable service and relationship with the customers
• Maintained clean, tidy and sanitised workstations for minimised staff and customer risk.
• Consulted with clients to understand and meet individual beauty needs.
• Kept client records regularly updated with detailed information on previous treatments.
• Prioritised client comfort throughout treatments to encourage optimal satisfaction and repeat custom.

• Working alongside traveling
• Organise tours, Booking activities, Booking attractions, Book and organise coaches, travelling up the coast, Also duties with call centre side
• Resolved complaints, cancellations and refunds with mutually beneficial solutions.
• Recorded accurate passenger information to eliminate ticketing errors.
• Negotiated unique airline discounts, resulting in significant cost savings to clients.

• Working alongside traveling
• Exceeding customer service, Opening and closing duties, money handling, key holder and cashing up, Making sure we was hitting targets, Cleaning duties throughout the store, Sales, Team manager, Organisation of meeting, scheduling
• Promoted salon-exclusive products to increase retail sales.

• Two to four is a fine dining restaurant so the expectations were high, A waitress, Dealing with orders, All cleaning duties, To provide excellent and memorable customer service
• Followed health and hygiene standards when handling food and cleaning restaurants.
• Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
• Maintained excellent level of service in busy and demanding restaurant environment.
• Warmly greeted guests upon arrival to create welcoming atmosphere.
• Prepared tables for guests and reset tables between customers.
• Provided friendly, courteous service, maximising positive customer satisfaction ratings.
• Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.

• Continuing education courses in [Area of study]
• Coursework in [Subject]
• Course of study in [Area of study]

• Completed [Type] Qualification

• Continuing education courses in [Area of study]