Ella Mills
Liverpool
Summary
Highly-motivated employee with the desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively, unsupervised and quickly mastering new skills. Extensive knowledge in both, retail facing roles and client centred care.
Overview
5
5
years of professional experience
20198
20198
years of post-secondary education
Work History
Store associate
TK Maxx
Liverpool
10.2024 - Current
- Supported loss prevention measures to minimise shoplifting incidents.
- Maintained clean, organised store environment for enhanced shopping experience.
- Provided product information, improving the buying decision process of customers.
- Ensured optimal stock levels with regular inventory checks.
- Improved product sales for generating higher revenue through effective merchandising techniques.
- Managed till operations effectively, reducing checkout time for customers.
- Requested and checked customer IDs at checkout for age-restricted products.
- Maintained impeccably high standards store presentation and hygiene through cleaning.
Disability care personal assistant
Liverpool City Council
Liverpool
09.2023 - Current
- Organised enjoyable social activities to enhance mental stimulation.
- Utilised picture cards and body gestures, to successfully communication with non-verbal clients.
- Performed light housekeeping duties, creating a clean and safe home environment.
- Managed challenging behaviour calmly, ensuring respectful intervention.
- Collaborated closely with other healthcare professionals to ensure comprehensive care.
- Provided emotional support to disabled clients, fostering a positive environment.
- Assisted with personal care routines for comfort and wellbeing.
Disability support worker
Quartz care LTD
Liverpool
03.2022 - 04.2024
- Maintained daily living standards by assisting clients with personal hygiene needs.
- Made beds, swept floors and sanitized surfaces to support all aspects of daily living.
- Helped patients move in and out of beds, baths and wheelchairs by following safe moving and handling techniques, through the use of hoists.
- Prepared nutritious and appropriate meals to meet clients dietary requirements.
- Coordinated doctor appointments, exercise, recreation, and family visits to maintain schedule.
- Managed challenging behaviours through positive reinforcement techniques.
- Assisted disabled clients to participate in community activities.
Crew member
McDonald's
Liverpool
02.2020 - 02.2022
- Demonstrated proper food safety practices by accurately completing quality control checklist.
- Ensured customer satisfaction with prompt and accurate order fulfilment.
- Resolved customer complaints quickly, restoring trust in our service quality.
- Managed queue effectively during peak hours for seamless checkout process.
- Processed payments swiftly for improved customer experience.
- Cleaned work areas and equipment to maintain faultless hygiene standards.
Sales assistant
Smyths Toys Superstores
Liverpool
10.2019 - 01.2020
- Offered personalised shopping advice to enhance customer experiences.
- Learnt about new products quickly, providing comprehensive guidance to customers.
- Handled high-pressure situations calmly, keeping store operation seamless during peak hours.
- Balanced multiple tasks simultaneously whilst maintaining high-quality customer care.
- Handled cash and card payments with precision, maintaining customer confidentiality and discretion throughout.
- Managed visual merchandising efforts, enhanced overall store appeal.
Education
GCSE - English language
Fazakerley High School
LiverpoolGCSE - English Literature
Fazakerley high school
LiverpoolGCSE - mathematics
Fazakelery high School
LiverpoolGCSE - Combined science
Fazakerley High School
LiverpoolGCSE - French
Fazakerley high school
LiverpoolGCSE - History
Fazakelery High School
LiverpoolGCSE - Religious studies and ethics
Fazakerley High school
LiverpoolGCSE - Art and design
Fazakerely High School
LiverpoolAccess to Higher Education - Humanities, law and criminology
City of Liverpool College
LiverpoolNVQ Level 2 - Understanding behaviour that challenges
City of Liverpool College
LiverpoolSkills
- Visual merchandising
- Stock replenishment
- Food service background
- Critical thinker
- Fast learner
Timeline
Store associate
TK Maxx
10.2024 - Current
Disability care personal assistant
Liverpool City Council
09.2023 - Current
Disability support worker
Quartz care LTD
03.2022 - 04.2024
Crew member
McDonald's
02.2020 - 02.2022
Sales assistant
Smyths Toys Superstores
10.2019 - 01.2020
GCSE - English language
Fazakerley High School
GCSE - English Literature
Fazakerley high school
GCSE - mathematics
Fazakelery high School
GCSE - Combined science
Fazakerley High School
GCSE - French
Fazakerley high school
GCSE - History
Fazakelery High School
GCSE - Religious studies and ethics
Fazakerley High school
GCSE - Art and design
Fazakerely High School
Access to Higher Education - Humanities, law and criminology
City of Liverpool College
NVQ Level 2 - Understanding behaviour that challenges
City of Liverpool College
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